Dollar Car Rental - Las Vegas McCarran International Airport - LAS - Nevada - USA
Verified Renter reviews ®
Never again, not even if it was free
Waited on line for over 2 hours upon arrival. There were about 40 people on line and only 2 people working. There were 2-3 more employees in the back. Whenever one came out to work, one of the two working would then leave. After finally being helped, I was told to go outside, show the contract to the lot attendant, and they will give me my car, a Standard SUV.
Surprise! They didn't have any. I was first offered a compact car, which was laughable because I was with my wife and son and we had 3 suitcases. I was then offered a pickup truck. About to lose my patience, I was finally offered a mid-size SUV, one step down from what I reserved. My choices were a dirty Jeep Compass or a dirty Jeep Patriot. I chose the cleaner of the two and asked for a rate adjustment. I was told only a manager could do that, and there was no manager on duty at the time because it was now after 1am. I was welcome to come back in the morning and swap cars for the class I was supposed to have.
After spending an hour on the phone with Dollar later that morning to confirm they had cars available, and being told they had "plenty, come on down," I went back. After processing the return, I was told it would be about an hour wait to get a standard SUV. I asked for the car I had back so I could leave and finally get on with my vacation. After another 45 minutes of them looking for the car I just returned, they came back with a Standard SUV.
Four plus hours in total, I finally had the car I reserved in the first place. Over the next few hours driving, I would come to find out the air conditioning barely worked, it pulled hard to the right, and the engine would hesitate once you hit 55mph. At this point I just wanted to get on with my vacation, and I didn't have another 2+ hours to try and get another car.
Never, under any circumstances whatsoever, would I rent from Dollar. I don't care how much I saved. It was not worth the time and aggravation.
Unverified Renter Reviews
Horrible service. Takes hours to pick up a vehicle
Incredibly poor service. Just as another reviewer said, there are only a couple employees despite a line lasting hours. One will come up and another will go on break. It should not take 2 hours to pick up a car on a Tuesday morning in late September. Every other company's line at the hotel car rental hub was short and moved quickly.