Dollar Car Rental - Las Vegas McCarran International Airport - LAS - Nevada - USA

AirportDollar Car Rental - Las Vegas McCarran International Airport - LAS - Nevada - USA

 
1.0 (1) Verified Renter Rating®
 
1.0 (1) Unverified Renter Rating

Details

Address
Las Vegas McCarran International Airport
7135 Gilespie Street
In Terminal
Las Vegas - Nevada - USA
State
Nevada
Postcode
89119
Country
USA
Phone
866-434-2226
Latitude
36.059241
Longitude
-115.163352
Airport Service
On Airport - Counter & Car in Terminal

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
Tom
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Never again, not even if it was free

Waited on line for over 2 hours upon arrival. There were about 40 people on line and only 2 people working. There were 2-3 more employees in the back. Whenever one came out to work, one of the two working would then leave. After finally being helped, I was told to go outside, show the contract to the lot attendant, and they will give me my car, a Standard SUV.

Surprise! They didn't have any. I was first offered a compact car, which was laughable because I was with my wife and son and we had 3 suitcases. I was then offered a pickup truck. About to lose my patience, I was finally offered a mid-size SUV, one step down from what I reserved. My choices were a dirty Jeep Compass or a dirty Jeep Patriot. I chose the cleaner of the two and asked for a rate adjustment. I was told only a manager could do that, and there was no manager on duty at the time because it was now after 1am. I was welcome to come back in the morning and swap cars for the class I was supposed to have.

After spending an hour on the phone with Dollar later that morning to confirm they had cars available, and being told they had "plenty, come on down," I went back. After processing the return, I was told it would be about an hour wait to get a standard SUV. I asked for the car I had back so I could leave and finally get on with my vacation. After another 45 minutes of them looking for the car I just returned, they came back with a Standard SUV.

Four plus hours in total, I finally had the car I reserved in the first place. Over the next few hours driving, I would come to find out the air conditioning barely worked, it pulled hard to the right, and the engine would hesitate once you hit 55mph. At this point I just wanted to get on with my vacation, and I didn't have another 2+ hours to try and get another car.

Never, under any circumstances whatsoever, would I rent from Dollar. I don't care how much I saved. It was not worth the time and aggravation.

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Unverified Renter Reviews

1 reviews

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Horrible service. Takes hours to pick up a vehicle

Incredibly poor service. Just as another reviewer said, there are only a couple employees despite a line lasting hours. One will come up and another will go on break. It should not take 2 hours to pick up a car on a Tuesday morning in late September. Every other company's line at the hotel car rental hub was short and moved quickly.

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