Review Detail

Overall rating 
 
3.1
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
4.0

Never again

I was with a friend when we picked up a vehicle from Hertz in the Orlando airport earlier this month. Everything went well with the rental until we went to drop off the vehicle. The rude woman who checked us in, accused two 60+ year old females (us) of smoking in the vehicle. We both stated at the same time that we've never smoked a day in our lives and we were the only two people who were in the car during the rental. She went on to say there could be a $300 cleaning charge. We were never charged a cleaning fee but because of that employee, they lost my business on future visits to Orlando. 

Service

Mentionable Staff
rude woman: 5988
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