Hertz Car Rental - Edinburgh Airport - EDI - Scotland - UK

AirportHertz Car Rental - Edinburgh Airport - EDI - Scotland - UK

 
3.3 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Address
Edinburgh Airport
CCRC Reception
Edinburgh - Scotland - UK
Postcode
EH12 9FT
Country
Scotland - UK
Phone
8433093025
Latitude
55.9450153
Longitude
-3.3593321
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
06:30 - 23:00
Tuesday
06:30 - 23:00
Wednesday
06:30 - 23:00
Thursday
06:30 - 23:00
Friday
06:30 - 23:00
Saturday
07:00 - 23:00
Sunday
07:00 - 23:00

Currency/Tax/Deposit

Currency
GBP - British Pound

Vehicles/Fuel

Fuel Policy
Full to Full
Vehicle Types Available
  • Commercial Van
  • Commercial Truck

Insurance

CDW Price per Day
22.00
Super CDW Price per Day
19.00
Theft Protection Price per Day
11.00
PAI Price per Day
7.00
PAI Price per Week
49.00

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
GPS Price per Day
15.00
GPS Price per Week
75.00
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
9.00
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
9.00
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
3.50
Portable DVD
Yes - Subject to Availability Yes - Subject to Availability
Portable DVD Price per Day
4.00
Portable DVD Price per Week
20.00
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
3.3
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0
Overall rating 
 
3.3
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

Misleading information on insurances

For a holiday trip through Scotland my girlfriend and me rented a car via Hotwire. Hotwire arranged the car for us via Hertz Edinburgh airport. We paid Hotwire for the rental (~230 E for 2 weeks for the cheapest car available), the voucher clearly stated that there would be no extra charges. In the pick up office, the lady asked whether we wanted a theft insurance and a damage insurance, to which we both said no. On the Hertz voucher that had to be signed, it said that there was a charge of 700 Pounds ~ 1000E. When I asked what it was for, she answered that it was a deposit that would be refunded when the car was OK when we returned it.
We returned the car before opening hours, afterwards I called the Hertz help desk to ask when the deposit would be returned. After some mail correspondence and 'internal research' they told us that the car was OK but that there was never a deposit, and that the 700 Pounds were charged for the mentioned insurances. When I told the help desk that we clearly stated that we did not want the insurances, and that the lady at the counter told us that the transaction was just a deposit, they answered that they could not help us and that they would not go into further discussion on our case.

I feel like Hertz purposely misled us to make a better deal for themselves, as an insurance of 1000E on a rental of 230E is way out of proportions from my point of view.

I advice people to be very careful when dealing with Hertz Edinburgh airport rentals, especially do not accept 'deposits' that happen to be insurances.

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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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