Sixt Car Rental - Barcelona El Prat Airport - BCN - Spain

AirportSixt Car Rental - Barcelona El Prat Airport - BCN - Spain

 
4.0 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Address
Barcelona Airport
Terminal 1 + 2
Barcelona - Spain
Postcode
8820
Country
Spain
Phone
+34-902-491616
Latitude
41.296961
Longitude
2.07839
Airport Service
On Airport - Counter & Car in Terminal

Hours

Monday
Open 24 Hours
Tuesday
Open 24 Hours
Wednesday
Open 24 Hours
Thursday
Open 24 Hours
Friday
Open 24 Hours
Saturday
Open 24 Hours
Sunday
Open 24 Hours
Public Holidays
Open 24 Hours

Currency/Tax/Deposit

Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
4.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0
Overall rating 
 
4.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Awful customer service

We arrived at Barcelona and went to the Sixt desk to pick up the 4x4 we had reserved and paid for. Upon checking in at the desk, we were advised that there were no 4x4 vehicles left. Not a great start as we were heading off to a ski resort. The whole reason we had booked one. We were given a free upgrade to a brand new BMW and given snow chains for free, which was better than nothing should the snow have been awful. I provided my credit card as requested and my husband handed over his driving licence. We were asked if we wanted any additional drivers to which we said no as it was going to cost more money. We returned the vehicle with no issues after a week. When we arrived home, we had been charged £55. I contacted Sixt to enquire what the extra charge was for. I was advised that it was for the additional driver. I explained how we specifically said we did not want any additional drivers and how I didn't produce my driving licence because of this. Sixt explained that because I gave them my credit card, I was the main driver and my husband had been added as an additional driver! I tried to tell them that we had said we didn't want an additional driver, this hadn't been explained at the desk and that the form my husband had signed was in Spanish. So there was no way of us knowing about this extra charge. Sixt have been particularly unhelpful in their replies and will not provide us with any compensation for something that we believe is their fault. We will never use them again for car hire as it appears they are beyond incompetent.

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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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