Sixt Car Rental - Saint Maarten Princess Juliana International Airport - SXM - Sint Maarten

AirportSixt Car Rental - Saint Maarten Princess Juliana International Airport - SXM - Sint Maarten

 
0.0 Verified Renter Rating®
 
3.2 (2) Unverified Renter Rating

Details

Address
Princess Juliana International Airport
Airport Road 134
Simpson Bay - Sint Maarten
Postcode
.
Country
Sint Maarten
Phone
+11-599-5454440
Latitude
18.040728
Longitude
-63.109417
Airport Service
On Airport - Counter & Car in Terminal

Hours

Monday
08:00 - 18:00
Tuesday
08:00 - 18:00
Wednesday
08:00 - 18:00
Thursday
08:00 - 18:00
Friday
08:00 - 18:00
Saturday
08:00 - 18:00
Sunday
08:00 - 18:00
Public Holidays
08:00 - 18:00

Currency/Tax/Deposit

Currency
ANG - Netherlands Antillean Guilder

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Unverified Renter Reviews

2 reviews

Overall rating 
 
3.2
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
4.8
Staff / Quality of Service 
 
1.8
Vehicle Condition - Outside 
 
2.8
Vehicle Condition - Inside 
 
3.8
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
2.9
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
4.5
Staff / Quality of Service 
 
2.5
Vehicle Condition - Outside 
 
1.5
Vehicle Condition - Inside 
 
3.5

Nethisha is the best

The car we rented in St.Martin had really a lot of damages outside. As we got to the Car rental there were a lot of costumers and Nethisha had really a lot to do in handling all this things. There was another person in this office, sitting behind a desk, but handling no customers. When I asked him if he could help us, he left the office. Nethisha told us he is the manager and for her his behavior seems to be ok. For me, it seems a little bit strange to let others do all the work, while the manager itself was just walking around and talking to so called VIPs. 

Service

Mentionable Staff
Nethisha
Comments
She is the only one that seems to work in this office.
Although she was really very busy she was always smiling and friendly to all custumers.
Really great.
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Overall rating 
 
3.4
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

Poor customer & deceitful

This was my first time using Sixt and it will be my last. Primarily because of the poor customer service. I rented in St. Maarten Juliana airport location. Online when I booked they showed a variety of car choices such as Toyota but on arrival they stated they did not have those type of cars in St Maarten. Hyundai cars were their predominant car. They had one Nissan Versa that they were able to put me in. Then I rented a GPS. It was very old and could not find any of the addresses we entered. The supervisor Allison, informed me disdain that the GPS does not take you to exact addresses only areas. After all it is not a North American GPS! Are u kidding? I returned it and am waiting for the credit. Then I took the insurance from them. After thinking about it I decided it was not a good choice as there was a thousand deductible. Allison supervisor response to me requesting to have it removed from the rest of my contract was, "absolutely not!" Needless to say the conversation was very unproductive from there. If I wanted to have it removed for the remainder of the contract, I would have to cancel my existing contract and enter into a new contract that would cost approx 60.00 more. I ended up keeping the insurance. I left very upset. When I returned the car at the end of my trip I asked for the revised bill with the GPS removed. I was told only Allison could provide the adjusted bill. I provided my e-mail and to date have not received it. The rudeness, rolling of eyes, talking on a personal cell phone while serving me and eating were also some of the inappropriate behaviours I experienced while dealing with this company. Not to mention the states from the other employees. The best service I had was from the gentleman who drove me to the airport.

Service

Mentionable Staff
Driver who drove me to airport
Comments
See above
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