Review Detail

Overall rating 
 
3.2
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
3.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

Improper practices by Budget Rent a Car, Holland

This is NOT a complaint about the desk staff at Eindhoven airport. It is a serious complaint about the follow-up and invoicing by Budget rent a car.
We were correctly fined by the Dutch authorities for speeding (not much but still). We received a letter from the same authorities with details how to pay the fine of € 30,00. We paid the same day. We got two letters from Budget informing that our credit card was charged with € 42,35. We sent an email which was never replied. The help desk was impossible to reach but after receiving a second letter from Budget we phoned again and after nearly 20 minutes waiting we got the following answer: the extra credit charge does not include the fine but is merely for administration costs! Mind you...

Service

Comments
See under comments. Customers: be aware! There are many complaints about Budget Rent a Car. No transparency, no follow-up of correspondence and a complete lack of respect for a faithful customer.
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