Dollar Car Rental - Marrakech Menara Airport - RAK - Morocco

AirportDollar Car Rental - Marrakech Menara Airport - RAK - Morocco

 
2.7 (1) Verified Renter Rating®
 
3.8 (1) Unverified Renter Rating

Details

Address
Marrakech Menara Airport
Marrakech - Morocco
Country
Morocco
Phone
212 522 480 269
Latitude
31.631321
Longitude
-8.0124702
Airport Service
On Airport - Counter & Car in Terminal

Currency/Tax/Deposit

Currency
MAD - Moroccan Dirham

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
2.7
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.5
Vehicle Condition - Inside 
 
2.0
Overall rating 
 
2.7
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.5
Vehicle Condition - Inside 
 
2.0

Dollar, Tangier airport: VERY POOR SERVICE

I have rented a car for 11 days from Tangier- Airport (Contract #0010885) and experienced a couple of challenges:

  1. Few days after picking up the car, was stopped by the police who found out that the car lights were not compatible (One lamp failed to work) and, thus, issued a fine of MAD 300. 
  2. Customer service: Had to wait almost 2 hours to get my cash deposit in Euros when dropping off the car. The man in charge was away and the money was kept with him (in his pockets!!). I cannot describe how frustrated I was as my flight was about to depart and I made it in-extremis. It was really an uncomfortable way to leave Morocco at the start of a long journey ahead.
  3. The car was dirty. A lot of dust and even found an empty large plastic bottle inside the car. This also tells me why the car was not prepared and checked before being handed over to the next customer (Raises questionable practices and a clear safety concern). 
  4. Emailed a complaint to This email address is being protected from spambots. You need JavaScript enabled to view it. & This email address is being protected from spambots. You need JavaScript enabled to view it.. Received no reply!!

Service

Mentionable Staff
Comments
Awful customer service
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Unverified Renter Reviews

1 reviews

Overall rating 
 
3.8
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
4.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
4.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
3.8
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
4.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
4.0

OK

Had a problem with an error light and some unusual sounds, which was fixed by switching to a new car. Otherwise seems good 1 month after rental car return. Correctly charged amount to credit card and authorization refunded.

Both cars were reasonably clean and experienced no major problems. Car is normally empty/empty with fuel rather than renting/returning with a full/full tank. Cars often come with scratches, but this I've also experienced in Malaga, Spain - and has no impact on the driving experience. Rented the lowest category with air condition.

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