Unverified Renter Reviews
Avoid this company like the plague
Be Very Aware of Renting from this Company!
Deposit not returned since MAY!
Absolutely horrible experience. I've rented a car on May 21st, returned it 24th of May and still have not received back my deposit - 1350 euro! I've contacted customer service in Spain several times and Malta, but still without progress with my query!
Very poor contact with customer service, it seems that Goldcar head office can do nothing to help their customers literally robbed by their Malta franchise branch. Unbelievable for me, as I travel a lot and never has experienced such a service. Be aware of Goldcar at Malta, otherwise you'll be calling for your money for months.
Deposit not returned
The deposit of €1900has not yet been returned. 14 June despite many attempts to contact by phone always,after a delay,engaged.
Head office in Spain do not seem to be interested.
I have now put this in the hands of the Maltese police
These guys gave us a car with a bald front tire and on the second day (FLAT TYRE) they replaced it and all was fine. We came back to UK and the cheeky guys have charged me for a tyre change with no notice no call no email! The check out guy said all was fine and I showed him the bald tyre in the boot and he said it was all good. Not happy about this at all as I was traveling with my 2 year old son at the time and it could have been worse. I'm writing this review because I've tried to call for the past 2 days and they just keep hanging up on me! Terrible service!!! And the fact they didn't even contact me to let me know with which I will dispute the payment! I have photo evidence of the tyre pryer to removal to show how bad the condition of the tyre was!! Very angry about this!