Review Detail

Overall rating 
 
2.0
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

VERY BAD!!!

These guys gave us a car with a bald front tire and on the second day (FLAT TYRE) they replaced it and all was fine. We came back to UK and the cheeky guys have charged me for a tyre change with no notice no call no email! The check out guy said all was fine and I showed him the bald tyre in the boot and he said it was all good. Not happy about this at all as I was traveling with my 2 year old son at the time and it could have been worse. I'm writing this review because I've tried to call for the past 2 days and they just keep hanging up on me! Terrible service!!! And the fact they didn't even contact me to let me know with which I will dispute the payment! I have photo evidence of the tyre pryer to removal to show how bad the condition of the tyre was!! Very angry about this!

Service

Comments
The tall girl on the counter didn't even explain anything to me about the car!
Owner's reply
VictoriaR - Goldcar Customer Service VictoriaR - Goldcar Customer Service

Dear Bentley,

We apologize for any inconveniences caused. Please contact us at goldcarweb@goldcar.com and we will review your case in detail with the office in Malta.

Kindest regards,
Victoria R.
Goldcar representative

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