Review Detail

Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
3.5

Disgusting company and will ruin your holiday.

My boyfriend and I are 22 and wanted to rent a car. Normally most car companies charge a bit extra for being under 25 but we searched all over the website and contract and could not find an extra charge so we were chuffed. Wrong! extra €80 when we get there. an extra €250 for not having a credit card but having a visa and insurance, even though there was a box we ticked that claimed it included insurance for an extra £30. After getting over all of this and going home, a cheeky extra $180 came up on our bank accounts. After a lot of e-mails and time, they say it's because of 2 tickets. So rude they didn't e-mail us this at the time and just took our money, leaving us to waste our time finding out. The desk guy treated us like idiots with a sarcastic tone. We paid a lot more for one car than both of our flights including returns. Sneaky company and if you challenge them you will get a 'well it's in the contract' answer. If you don't want to ruin your holiday, stay away from this company. The outside of the car was quite bashed. Ok we weren't charged for that but its great to know if you bash the car they will take your money and not repair the car and just give it to the next customer.

Owner's reply
VictoriaR - Goldcar Customer Service VictoriaR - Goldcar Customer Service

Hello Jamieson,

After reading your review we understand that you have made tthe reservation via a third party company.

On our website, customers can choose to add the extra for the young driver and also we clearly explain the booking conditions.

As for the extra 180€, if they where because of some fines we have received, we always send an email with the copy of the fines.

Please contact us if you need further information on this.

Thank you.
Regards,
Victoria R.
Goldcar representative

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