Review Detail

Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
2.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0

Problem

I read many bad comments about the company. I also have a problem with the firm. First of all a car doesn't cost that price which is on the website - it's more expensive! When we rent a car, they needed extra cash. 200 euro reserved amount. Although they promised, I still did not give back the money. I have called the company many times, but nobody answer the phone call. I also write an e-mail, but nothing happened. On the other hand they sent me two e-mails to tell me my opinion about the company.

Owner's reply
VictoriaR - Goldcar Customer Service VictoriaR - Goldcar Customer Service

Dear Peter,

Thanks for sharing your experience with us.

Please note that the 200€ deposit can take up to 30 days to be back into your account.

If you haven't received the money yet, you can open a formal claim here: https://www.goldcar.es/en/incidencias/. Our customer service department will deal with your case directly.

Regards,
Victoria R.
Goldcar Representative

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