Hertz Car Rental - Kingston Norman Manley International Airport - KIN - Jamaica
Unverified Renter Reviews
Do not rent from them
They are trying to charge me for a spare tire that was never with the vehicle. Checkout and checkin were lousy. Leary designed to ripoff tourists.
terrible customer service
If I could give zero stars I would. We drove from the airport through Kingston. Literally 20 minutes into the hire the brakes start making a scary knocking noise. We can't drive it. We are stuck on the road. 3 times we call and the lady says she will call back in 5 minutes. She also says they have no manpower to help with bringing another car. What are we sopposed to dp, stuck in a rental car in Kingston Jamaica. Do not use these people. They only care about money. Not the cars or the customers.
Don't trust Hertz : you had booked a SUV for months but no SUV provided
i had booked a SUV for months to visit the blue mountains. When i arrived : no SUV ! and i refused the basic car they proposed. When i book a SUV it's because i need a SUV.
so Hertz Jamaica wasted my vacations because i can't respect my itinerary and there was problems with booked hotels on that itinerary.
of course i complained to Hertz Customer service : i received excuses and only that and of course words doesn't cost anything
i had exactly the same problem in Punta Cana in december 2013 - no SUV at the arrival
so they are no able to manage reservations according to available vehicles or they give my SUV to somebody else