Green Motion Car Rental - Rome Leonardo da Vinci Fiumicino Airport - FCO - Italy

Despite the good reviews I have seen, most of the time things go well when I rent a car so I understand all those positive reviews. Unfortunately, I would not be writing a negative reviews if it was based just on the pick up. After we called them it took them 1h15 mins to pick us up, and then indirectly questioning my intelligence that maybe I was at the wrong pick up place which I wasn't. Then when we after waiting that long and being a bit frustrated we asked the lady driver why they were so late and she started shouting that it wasn't her fault. In her defense, she did try to make it up at the rental car agency by telling the person there to take care of us as soon as possible so I would not have written this review if it was just for that. On our returning the car, we arrived there around 5 am since we had an early flight and the rental car company was closed. We called a number that was left on the gate and the guy told us to leave the key in the mail box, then unfortunately we had to take an expensive cab to the airport. I received an email 14 hours later asking me where the car was. I explained to the lady (Laura) that we had dropped the key and that we were inconvenience since we had to pay for a cab (15 euros). Her reply was to return the car the previous night instead. At that point, I shortly emailed her that it was the wrong answer since we as customers were not only inconvenienced by the situation (not knowing how to get to the airport from the rental car place) but we had to incur extra cost to get to the airport. Her answer was that my "way of acting," was wrong. At that point, that is where I decided a review. Suggesting that I return the car the night before like Laura did was very inconsiderate and very unprofessional. I would have to incur 2 extra taxi fares and waste time going and returning from the rental car office, instead they should have like most places a drop box to end all problems. Her unnecessary emails also were unprofessional. Maybe someone needs to remind them that I don't need them to survive and pay my bills, but they do. She also suggested that I choose another company if I wanted. As a business owner, if I had employees like that, they would be fired on the spot. Also the ladies who work there are not very friendly to begin with, but I don't care about that, I lived in Italy for several years and I don't expect much when it comes to customer service in Italy unless I go to a Ritz Carlton.