Avis Car Rental - Athens Eleftherios Venizelos International Airport - ATH - Greece

AirportAvis Car Rental - Athens Eleftherios Venizelos International Airport - ATH - Greece

 
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Details

Preferred / Club Service Available
Yes Yes
Address
Athens International Airport
5th Km Spaton-loutsas Avenue
Spata - Greece
Postcode
19019
Country
Greece
Phone
+30-210-353-0578
Latitude
37.9375633
Longitude
23.9488646
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
Open 24 Hours
Tuesday
Open 24 Hours
Wednesday
Open 24 Hours
Thursday
Open 24 Hours
Friday
Open 24 Hours
Saturday
Open 24 Hours
Sunday
Open 24 Hours
Public Holidays
Limited hours may apply
Special Opening Information
Surcharge of 23.00 applies before 06:00 and after 23:00

Currency/Tax/Deposit

Cash / Debit Card Information
Cash Rentals not allowed
Electron/Debit and Prepaid Visa and Mastercards not accepted
Groups N/O/P/H require 2 credit cards, one must be Amex or Diners
Currency
EUR - Euro
Tax Rate
23%
Airport Surcharge
13%
ECO / VRF per day
1.00
ECO / VRF per rental
14.00

Vehicles/Fuel

Fuel Policy
Full to Full
Additional Fuel Information
Vehicles must be returned full. If not, a service charge of 12.00 plus the cost of fuel will apply. A pre-payment option is available, pay in advance for a full tank at 0.95 per litre and return the vehicle empty. No refunds for unused fuel if this option is elected.
Fuel Price Last Updated
December 2012
Unleaded Fuel Price
1.22 per litre
Vehicle Types Available
  • Manual / Stick Shift
  • Automatic Transmission
  • SUV / 4x4
  • Minivan / People Carrier
  • Prestige / Luxury

Age/Drivers

Minimum Age
21 years - Groups A/B/C/D/E/F/G/I/K
25 years - Groups H/K/L/M/N/O/P
All drivers must have held a valid licence for at least 1 year. International Drivers Licence is required in addition to home licence unless resident of the EU. American, Canadian, Australian and New Zealand residents must carry an International Drivers Licence.
Young Driver Surcharge
10.00 per day - under 25 years
100.00 maximum per rental
Additional Drivers per Day
4.00
Additional Drivers per Rental
40.00

Insurance

Collision Damage Waiver Excess
750.00 - Groups A/B/C
900.00 - Groups D/E/F/G/I/K
1250.00 - Groups J/L/M/N/O/P
Coverage voided if damage caused intentionally, by negligence, incorrect fuel, breach of contract, act of god or terrorist attack.
Damage to underside or roof of car is not covered and neither are the antenna, mirrors or tires whilst on board a ship.
Super CDW Price per Day
8.00 - Maximum 112.00 per month - Groups A/B/C
10.00 - Maximum 140.00 per month - Groups D/E/F/G/I/K
13.00 - Maximum 182.00 per month - Groups J/L/M/N/O/P
Super CDW Excess
Zero
Coverage voided if damage caused intentionally, by negligence, incorrect fuel, breach of contract, act of god or terrorist attack.
Damage to underside or roof of car is not covered and neither are the antenna, mirrors or tires whilst on board a ship.
Theft Protection Excess
750.00 - Groups A/B/C
900.00 - Groups D/E/F/G/I/K
1250.00 - Groups J/L/M/N/O/P
Not covered if negligent regarding loading a vehicle (not supervised) or if vehicle is stolen using the car keys.
LIS Price per Rental
Included - Death and Injury of third party up to 500,000 Euro | Material damages to third parties up to 100,000 Euro
PAI Price per Day
Price quoted on arrival
Coverage: Up to 50,000 for death or permanent disability | up to 2,000 for medical expenses for driver and passengers. Does not cover accidents whilst not in the car or accidents before or after the rental.
PPI / SPAI Price per Day
Price quoted on arrival
Coverage: Up to 80,000 for death for driver and passengers | 100,00 for permanent disability | 5,000 for medical expenses and urgent road or air transfer within Greece | Up to 17,000 if hospitalised in Hygeia, Mitera or Lito. Does not cover accidents whilst not in the car or accidents before or after the rental.

Equipment

GPS Unit
Yes Yes
Domestic One Way Rentals
15.00 if returning to an Avis station that offers GPS
30.00 if returning to an Avis station that does not offer GPS
GPS Price per Day
10.00
GPS Price per Week
50.00
GPS Replacement Price
400.00
Windscreen Mount Replacement Price
120.00
Wall Charger Replacement Price
60.00
Carry Case Replacement Price
80.00
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
4.00
Baby Capsule Price per Rental
40.00
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
4.00
Child Seat Price per Rental
40.00
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
4.00
Booster Seat Price per Rental
40.00
Snow Chains
Yes - Subject to Availability Yes - Subject to Availability
Snow Chains Price per Day
3.00
Snow Chains Price per Rental
30.00

One Way Rentals

Domestic One Way Rental Information
0.60 per km from pickup station
12.00 minimum per rental
Written permission from Avis is required to travel from the mainland to islands.
The same conditions apply for travel from one island to another.
International One Way Rental Information
Not allowed
Permitted Cross Border Travel
Strict conditions apply. Only available with Groups A/B/C/D/E/F/G/I/K/L/M.
Special Conditions
Renter must have 2 credit cards one of which must be Amex or Diners Club. Additional Theft Protection must be purchased. Cars MUST be returned to Greece. In the event that the car breaks down outside Greece, Avis is not responsible by any means for replacement of the vehicle, all costs are the renters responsibility.
Additional Theft Protection costs are per month or part thereof as follows:
80.00 - Group A | 100.00 - Group B | 110.00 - Groups C/F | 120.00 - Group D | 125.00 - Group G | 130.00 - Group K | 140.00 - Group I | 150.00 - Group E | 160.00 - Group L | 210.00 - Group M

T&Cs

Vehicle Delivery Available
Yes - On Request Yes - On Request
Vehicle Delivery Charge
15.00 within city (08:30-20:00) | 0.75 per km outside city (08:30-20:00) | Pier pickup not available | Not available on Sunday
Vehicle Pickup Available
Yes - On Request Yes - On Request
Vehicle Pickup Charge
15.00 within city (08:30-20:00) | 0.75 per km outside city (08:30-20:00) | Pier pickup not available | Not available on Sunday
Roadside Assistance Available
Yes Yes
Driving Restrictions
In Athens Center, only plate numbers that end in an odd number can drive on odd days of the month (1st, 3rd, 5th etc) and plates ending in an even number can drive on even days of the month (2nd, 4th, 6th etc).
Claim Administration Charge
30.00
Amended Return Fee
25.00 + one way fee if vehicle returned to a different station than that listed on the rental agreement
Swap Start/End

Unverified Renter Reviews

1 reviews

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Miles/Kilometres on Pickup 
 
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Location Convenience 
 
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Staff / Quality of Service 
 
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Vehicle Condition - Outside 
 
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Vehicle Condition - Inside 
 
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

DON'T EVER RENT WITH AVIS HELLAS!!!

DO NOT EVER RENT A CAR WITH AVIS HELLAS (Athens International Airport Avis)!!! Unless you want to be charged extra money, DO NOT EVER RENT WITH THIS AVIS!!! I rented with these boneheads some time ago and they decided to charge my credit card all sorts of extra optional insurance fees that I had verbally DECLINED when they asked me if I wanted them. The woman at the desk spoke good English, so I had assumed that she understood. She understood me, alright! But that didn’t stop her from pretending not to. She maliciously decided to include the optional insurance charges on my bill (which amounted to almost $200) and then provided a copy of the rental agreement for me to sign that was written entirely in Greek! So of course I couldn’t understand a thing on the agreement. Sure, I probably should have asked for clarification at the time, but they seemed like nice trustful people. I also assumed that since this was after all a foreign country, that it must have been standard protocol to only provide a rental agreement written in Greek. Plus, I had just gotten off an extremely hot, cramped and long flight. Lesson learned was to never trust anyone or make any assumptions, even after a long uncomfortable flight. After I realized the mistaken charges I contacted the “customer service” team at Avis Hellas. I explained the mistake and the very first response I got was that I had “elected the optional insurance.” I told the morons that I had declined them, otherwise I wouldn’t have been contacting them to begin with. They sent me a scan of the signed contract and after much back and forth email traffic with them, they kept insisting that I had elected the optional insurance. Apparently they thought I routinely rent cars with additional insurances attached and then later demand my money back. Complete fools! It was an honest mistake that had these idiots had ANY form of customer service, could have easily refunded the money to me. But no, they needed to keep this money so bad for some reason. It probably serves as a commission for the dumb woman at the Avis desk. At some point in the email traffic they said that it was my fault for not reading what I had signed for. I had to repeatedly explain to the uneducated “customer service” team that I cannot read Greek. They then made a startling revelation that they were supposed to provide me with an English copy of the contract. This of course had NOT occurred!! They emailed me a scanned copy of the ORIGINAL English contract and right of way I recognized the unauthorized charges. I told them I never received this English copy, but that did not matter to them. They even admitted that only ONE English copy was printed which of course THEY had in their possession. I pointed this out to them and they made more excuses and said “they have the option to print more English copies.” Yeah sure, I suppose in my case that happened and explains why they had an English copy too. Complete LIARS!!! They insisted protocol was followed to advise me of the charges at pickup…it was NOT. They insisted that I received an English copy of the agreement…it was NOT, nor could they prove I received the copy to begin with. The entire email traffic was them denying any wrongdoing. They also had the nerve to say that they have an “ongoing program of continuous improvement as far as our standards of service are concerned” and that my remarks were “useful and relevant to the business as a whole.” They also said they would welcome me back as a “valued customer” anytime. Total lies. The only useful thing to them from all of this was their $200 STOLEN commission. Avis Hellas is a malicious, lying, and just plain ignorant organization. Not a shred of customer service exists with them. They stood to lose NOTHING by refunding me optional insurance that I would not have signed for to begin with had I seen the English copy of the agreement. So do yourself a favor, DO NOT RENT WITH AVIS HELLAS. Just look at all of their bad reviews and you will thank me later. 

Service

Comments
I could name names, but they are all worthless malicious thieves.
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