Dollar Car Rental - Oranjestad - Aruba

CityDollar Car Rental - Oranjestad - Aruba

 
0.0 Verified Renter Rating®
 
1.0 (1) Unverified Renter Rating

Details

Address
Gasparito 1
Oranjestad - Aruba
Country
Aruba
Phone
+ 297 586 0505
Latitude
12.45
Longitude
-69.933

Currency/Tax/Deposit

Currency
AWG - Aruban Florin

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Unverified Renter Reviews

1 reviews

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Catastrophic rental 'Dollar' in Aruba

We are frequent travelers and are used to renting cars worldwide. We have just had our worst rental car experience in Aruba, with a 'Dollar' local licensee called 'Family Car Rental N.V.' The list of dissatisfaction points: 1) Very rude welcome by staff who did not seem to care at all. They kept us waiting for 45min while joking around (just one customer before us). 2) We were charged in advance 500 USD + 15% tax of the 'insurance deductible' and they obliged us to sign a blank credit card authorization paper form 3) Car interior not cleaned 4) Car interior broken (light not functioning, damaged dashboard, ...) 5) car tyres severely underpressurized (below 10 PSI, for a car that needs 32 PSI). We asked them to fill them up for safety, they refused !! 6) Alarm system that would go off totally randomly 7) No centralized locking system (OK - this was a very old car) 8) We tried to ask for a car exchange when we realized we could not live with the random alarm system, they refused.

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