Car Rental / Car Hire
North America
USA
Virginia
Dollar Car Rental - Richmond International Airport - RIC - Virginia - USA
Dollar Car Rental - Richmond International Airport - RIC - Virginia - USA
Dollar Car Rental - Richmond International Airport - RIC - Virginia - USA
Details
Address
Richmond International Airport
1 Richard E Byrd Terminal Drive
In Terminal
Richmond - Virginia - USA
State
Virginia
Postcode
23250-2400
Country
USA
Phone
866-434-2226
Latitude
37.51145
Longitude
-77.33382
Airport Service
On Airport - Counter & Car in Terminal
Currency/Tax/Deposit
Currency
USD - US Dollar
Vehicles/Fuel
Fuel Policy
Full to Full
Unverified Renter Reviews
1 reviews
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Chris
Overall rating
1.0
Miles/Kilometres on Pickup
1.0
Location Convenience
1.0
Staff / Quality of Service
1.0
Vehicle Condition - Outside
1.0
Vehicle Condition - Inside
1.0
HORRIBLE
The service was HORRIBLE! I made a reservations yesterday for a Rental car today, for 12pm… it is currently past 2:00pm & I STILL DONT HAVE A CAR!!! This business is TERRIBLE & I will be telling EVERYONE I come in contact with about the Terrible service this company is giving.
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Overall rating
2.9
Miles/Kilometres on Pickup
2.5
Location Convenience
4.0
Staff / Quality of Service
1.0
Vehicle Condition - Outside
3.5
Vehicle Condition - Inside
4.0
Speak poor English, rush through the rental
It's terrible to see this recent trend with rental companies demanding a receipt from a gas station within 10 miles of the airport you return your car to. That was one of Dollar's terms that the infamous Travis refused to properly explain to me. When I returned the car my receipt was 15 miles away and even though the tank was still full they charged me over $9.00 for a gallon to compensate. It's a small amount but it's still PRICE GOUGING. The woman (not a lady) who checked my car back in refused to accept my argument that Travis didn't explain their policy. I will never rent from Dollar again.
Service
Mentionable Staff
Travis - should be fired
Comments
Altogether you get a very poor experience renting from Dollar, and it was the worst at Richmond airport. The staff there are in a hurry to complete your rental without properly explaining the terms, and their agent Travis in particular did not seem to care whether I understood his terrible English. He spoke very quietly with a thick accent, and after asking him four or five times to repeat himself, I gave up and initialed every box on the electronic sign-in.
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Latest Reviews
Chris
"The service was HORRIBLE! I made a reservations yesterday for a Rental car today, for 12pm… it is currently past 2:00pm & I STILL DONT HAVE A CAR!!! This business is TERRIBLE & I will be telling EVERYONE I come in contact with about the..."
Ivette
"No lines at pickup. Bo, the agent who assisted us was extremely serviceable and attentive, answered all my questions and got us our car in no time. All of the staff was very attentive and the process was a breeze. The car was in excellent..."
"I reserved a car one week in advance, arrived at the rental desk after my flight and was told there were no cars. None! I was placed on a 40 minute wait list but took an Uber instead. They did call me an hour later..."
"Returned my rental car with 3/4 tank of gas and was charged $75.00 for fill-up, absolutely criminal. Once I returned home I was charged another $15.10 for a toll that was aware of, not a big deal. I was charged another $75.00 for administration..."
" All I wanted was a car for 3.5 days in the Washington D.C. area. Instead, Hertz took 16 hours from my life that I will never get back. Because they accepted my bid from Priceline for the rental, I was treated like scum. By..."
" One star The Dollar rental counter is located off- site from Reagan National Airport necessitating a shuttle ride of about five minutes. The shuttle driver did not offer to assist my wife with her luggage. I stood in line at the pickup counter for..."
"If I could give any company zero stars, it would be this one. Pathetic. Here's what happened: I had coordinated my rental 2 weeks in advance, and received the email of confirmation. On the date of my departure, on November 7th, I drove..."
"Waited 73-minutes on a Sunday afternoon. Staff was slow and disinterested in making efforts to expedite. Staff members said the wait was typical for a Sunday, which begs the question: Why? Car had more than 50,000 miles, and it showed. Cigarette burns throughout interior; bumper..."
"Do not rent here unless you want to get charged an ungodly amount for tolls that you have already paid cash for. Platepass is another way for unrespectable car rental companies like Hertz to get extra money."
