Dollar Car Rental - Richmond International Airport - RIC - Virginia - USA

AirportDollar Car Rental - Richmond International Airport - RIC - Virginia - USA

 
0.0 Verified Renter Rating®
 
2.9 (1) Unverified Renter Rating

Details

Address
Richmond International Airport
1 Richard E Byrd Terminal Drive
In Terminal
Richmond - Virginia - USA
State
Virginia
Postcode
23250-2400
Country
USA
Phone
866-434-2226
Latitude
37.51145
Longitude
-77.33382
Airport Service
On Airport - Counter & Car in Terminal

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Unverified Renter Reviews

1 reviews

Overall rating 
 
2.9
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
4.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

HORRIBLE

The service was HORRIBLE! I made a reservations yesterday for a Rental car today, for 12pm… it is currently past 2:00pm & I STILL DONT HAVE A CAR!!! This business is TERRIBLE & I will be telling EVERYONE I come in contact with about the Terrible service this company is giving.

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Overall rating 
 
2.9
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
4.0

Speak poor English, rush through the rental

It's terrible to see this recent trend with rental companies demanding a receipt from a gas station within 10 miles of the airport you return your car to. That was one of Dollar's terms that the infamous Travis refused to properly explain to me. When I returned the car my receipt was 15 miles away and even though the tank was still full they charged me over $9.00 for a gallon to compensate. It's a small amount but it's still PRICE GOUGING. The woman (not a lady) who checked my car back in refused to accept my argument that Travis didn't explain their policy. I will never rent from Dollar again.

Service

Mentionable Staff
Travis - should be fired
Comments
Altogether you get a very poor experience renting from Dollar, and it was the worst at Richmond airport. The staff there are in a hurry to complete your rental without properly explaining the terms, and their agent Travis in particular did not seem to care whether I understood his terrible English. He spoke very quietly with a thick accent, and after asking him four or five times to repeat himself, I gave up and initialed every box on the electronic sign-in.
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