Budget Car Rental - Norfolk - Bromley - Virginia - USA
Unverified Renter Reviews
Worst Car Rental Experience
Worst experience I've EVER had with a rental car company. I denied the coverage and fuel purchase option when I picked up the car and they still put it on my bill. Now they refuse to issue a refund even though their employee is the one who messed up. I will never go to another Budget again. The customer service rep I was dealing with was extremely rude. She was talking and laughing with another employee the entire time she was "explaining" things to me...and she explained everything incorrectly. I told her NO to both of the above mentioned items yet she still added them to my contract.