Thrifty Car Rental - Houston George Bush Intercontinental Airport - IAH - Texas - USA

AirportThrifty Car Rental - Houston George Bush Intercontinental Airport - IAH - Texas - USA

 
2.8 (1) Verified Renter Rating®
 
3.8 (1) Unverified Renter Rating

Details

Address
Houston George Bush Intercontinental Airport
17330 Palmetto Pines
Houston - Texas - USA
State
Texas
Postcode
77032
Country
USA
Phone
(877)283-0898
Latitude
29.968029
Longitude
-95.3370819
Airport Service
On Airport - Counter & Car in Terminal

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
2.8
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0
Overall rating 
 
2.8
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0

Missold insurances/Customer Service

Thrifty missold me 3 types of insurances at Houston Airport. I never asked for any protection or cover and was not even told what I was being sold. I had already prebooked the car from expedia.co.uk with basic coverage and then at the airport, the Thrifty car rep, very unhelpful, charged me all these extra charges without making me aware of what he was doing. I specifically asked what I was being charged for and he said he was not charging me for the car rental but did not say anything if I wanted insurance or not or even what he was selling to me. I assumed he was taking credit card details for any extra charges if applicable when I returned the car. I feel I have been cheated and missold all of these charges which is unfair. You simply can not justify selling something without giving them the whole information. Thrifty's response is that I have signed the document and the onus is on me, rather than them. I do not think selling something without even asking or telling them is a legal practice in any business.

Car rep also had an argument with me that I was only entitled to a 2 door car even though my car booking said I was entitled to a 4 door car. In the end, he said if we have a 4 door car available, please take one. I think it was a distracting strategy on his part. Really not happy with the experience and the service. Do not recommend Thrifty.

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Unverified Renter Reviews

1 reviews

Overall rating 
 
3.8
Miles/Kilometres on Pickup 
 
4.5
Location Convenience 
 
4.5
Staff / Quality of Service 
 
1.5
Vehicle Condition - Outside 
 
4.5
Vehicle Condition - Inside 
 
4.5
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
3.8
Miles/Kilometres on Pickup 
 
4.5
Location Convenience 
 
4.5
Staff / Quality of Service 
 
1.5
Vehicle Condition - Outside 
 
4.5
Vehicle Condition - Inside 
 
4.5

Oh Dear!!!!

On arrival was informed that we didnt have recovery with he vehicle, so if a car ran us we would have to pay a tow truck to take us to the nearest thrifty depot. So we had to buy that. Also there was supposed to be a GPS in the car, but they only had one car and it didnt have one. We could hire one for £190 they cost $80 in walmart! Why cant car hire companies stop the bulls**t and give you a car with everything you need without adding on all these extras... which are in fact standard! I wont use Thrify again!

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