Silvercar - Austin Bergstrom International Airport - AUS - Texas - USA

AirportSilvercar - Austin Bergstrom International Airport - AUS - Texas - USA

 
4.1 (5) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Address
Austin Bergstrom International Airport
2415 Highway 71 East
Austin - Texas - USA
State
Texas
Postcode
78617
Country
USA
Phone
+1 512-201-4050
Latitude
30.2128507
Longitude
-97.6577068
Airport Service
Off Airport - Call on arrival for pickup
Is this a Corporate Location?
Yes Yes

Hours

Monday
05:00 - 23:00
Tuesday
05:00 - 23:00
Wednesday
05:00 - 23:00
Thursday
05:00 - 23:00
Friday
05:00 - 23:00
Saturday
05:00 - 23:00
Sunday
05:00 - 23:00
Public Holidays
05:00 - 23:00

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Additional Fuel Information
Return the car full of fuel and you are good to go (fuel used MUST be premium 89 octane or higher - these are premium cars).

If you return the car less than full, we will refill it for you and charge you the local premium fuel rate for exactly what you use, plus a simple $5 fill-up fee. No whole-tank pre-pays, and no exaggerated per-gallon markups.
Vehicle Types Available
Audi A4

Insurance

CDW Price per Day
$28.00 including tax
Collision Damage Waiver Excess
Zero
This option covers your Silvercar Audi A4.
Selecting this option means that we will assume all loss or damage to the car during your rental, with some exceptions specified in the rental agreement.
Theft Protection Price per Day
Included with CDW
Theft Protection Excess
Zero
LIS Price per Day
$14.00 including tax
Liability Insurance Supplement Excess
Zero
This option provides coverage against claims made by a third party for injury and damage if an accident occurs. This option also includes protection for authorized drivers you have properly added to your reservation.
PAI Price per Day
$7.00 including tax
This option includes personal accident insurance and personal property insurance. What this means is that you (and potentially your passengers) will be reimbursed for damage or loss of personal property or for medical expenses in the unfortunate event you are involved in an accident.
Personal Accident Insurance Excess
Zero
Insurance Package Price per Day
$49.00 including tax
Insurance Package Excess
Zero
Includes all of the above options. This option gives you the most complete coverage for your car rental experience. It includes coverage for you, your stuff, third parties (if there’s an accident), your passengers, their stuff, and the car.

T&Cs

Mileage Allowed Per Day
Unlimited

Notes

When you arrive at Austin Bergstrom International Airport, please open your Silvercar App on your smart phone to notify us of your arrival. Or simply call or text us at +1 (512) 201-4050 and we will pick you up curbside. The pick-up location is on the upper level, just outside and all the way to your right at the Offsite Rental Car area. Look for the Silver Audi.
If you are a local renter, please arrange to meet us at the same pick-up location as an out of area renter - on the upper level, just outside and all the way to your right at the Offsite Rental Car area.
Or... you can be dropped off at our car staging lot located at 2415 Hwy 71 East, Del Valle, Texas, 78617, for even quicker rental access. On-site parking is currently not available at this location.
Swap Start/End

Verified Renter reviews ®

5 reviews

Overall rating 
 
4.1
Miles/Kilometres on Pickup 
 
4.2
Location Convenience 
 
3.6
Staff / Quality of Service 
 
4.2
Vehicle Condition - Outside 
 
4.2
Vehicle Condition - Inside 
 
4.2
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Only bad part of trip to Austin

Landed at Austin early Saturday morning. Staff came to pick us up but another traveler jumped in car in front of our party. This left no room for all four of us in the car. The Silvercar employee said I could to to the facility and come back to pick up the rest of my party or ALL of us could wait......but he was the only person there and it might be a while. Walked to Avis counter and rented in less than 5 minutes. Left message for manager and heard from someone three days later. Great idea but TERRIBLE staffing/service. 

Service

Mentionable Staff
Absolutely none
Was this review helpful to you? 
Overall rating 
 
4.6
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Silvercar Austion

Silvercar messed up my reservation. I landed in Austin late on a Friday night and had my confirmation email confirming the pick up date. They could not find it in the system, so I had to take a Lyft to my hotel and a Lyft back to Silvercar the next day. That was pretty inconvenient, and if I was traveling for business, I would have cancelled the reservation entirely.

I love the idea of Silvercar, and I hope that they can work out the app glitches.

Was this review helpful to you? 
Overall rating 
 
5.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Yes. I love Silvercar!

Silvercar just Rocks. I've rented cars for business and pleasure for over 20 years and this is how it Should Be. Thank you Silvercar!

Joe picked me up, and Joe was there to take me back. Right to the gate and was very helpful.

Now just get more locations! BWI, Houston Hobby, Toronto, Buffalo....

Let me know how I can help!

Service

Mentionable Staff
Joe
Comments
Great attitude, friendly, and helpful.
Was this review helpful to you? 
Overall rating 
 
5.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Best Service EVER

I don't have anything negative to say about the service and experience I had.... I know it's hard to believe but trust me! You won't regret it when you rent from Silvercar.

Service

Mentionable Staff
Justin, Fernando, and the Asst Manager.
Comments
If you're renting from the Austin location be sure to talk to them!
Was this review helpful to you? 
Overall rating 
 
4.8
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Sillvercar experience is unmatched in car rental world

Quick concierge pick up after getting off the flight in Austin. Friendly down to earth Silvercar employee zipped me right over to location just outside AUS exit. Sparse looking space but numerous gleaming silver Audi 4s manage to up the aesthetic! Got the run down as it was my first time. Lots of features in the A4. Scanned and drove off. Awesome experience driving a cool car like this at a price that is on par with the big national players. I will rent from Silvercar at every opportunity!

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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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