Budget Car Rental - Dallas - Arlington - Texas - USA

CityBudget Car Rental - Dallas - Arlington - Texas - USA

 
0.0 Verified Renter Rating®
 
1.0 (1) Unverified Renter Rating

Details

Address
2904 South Cooper Street
Arlington - Texas - USA
State
Texas
Postcode
76015
Country
USA
Phone
817-468-3946
Latitude
32.697929
Longitude
-97.124789

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Unverified Renter Reviews

1 reviews

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Rude Racist Predatory Threatening Customer DISservice

Staff & "Quality of Service" should be rated a BIG FAT ZERO (0) as there was NO QUALITY of anything from the one and only agent (a lady) I ever saw there from the moment I walked in the door to get my reserved rental. She was UNKIND HAS NO CUSTOMER SERVICE SKILLS and was being RUDE from the start. They seem to be UNDER STAFFED which is IMPORTANT to take note of. As there was NO ONE besides her to CLEAN UP and PREP any cars. Well this RUDE LADY had a plan for that problem. When I returned to car ON TIME she told me the car SUPPOSEDLY SMELLED of SMOKE and said there were ASHES in the backseat. There was NO SUCH THING!!! The car was NOT particularly nor especially "clean" when I got it. It had been driven by someone from Nevada to Texas and it did seem to have a slight smell to it. But I INSPECTED & CLEANED THE CAR thoroughly BEFORE I returned it & I NOR ANYONE ELSE was ever smoking in it. She said she was going to CHARGE ME $250 if I did not take it to a professional car wash to be DETAILED & said even if I did that it was NO guarantee that she would not STILL charge me the $250. I took it to a nearby car wash and had it detailed which cost me OVER $48. The people there SAT INSIDE the CAR BEFORE cleaning it and said THEY DID NOT SMELL ANY SMOKE. They also told me that MANY renters of Budget cars from THAT LOCATION were coming to them to have their Budget rental cars CLEANED and DETAILED just like THAT RUDE LADY was having me do!!!! I returned with the car and then she had a SLY & SMIRKING SMILE on her face like she was LAUGHING at me!!!! She MUST HAVE FELT "VICTORIOUS" for having FORCED me to do what she needed done - CLEANING & DETAILING the car - I NEVER SAW ANYONE ELSE working there the 3 times I was there! She then said to me "Well that's much better!" She then ADDED an ADDITIONAL HOURS CHARGE of NEARLY a DAY'S RENTAL about 75% of the DAILY RATE for HER MAKING ME "LATE" returning the car!!!! This was ALL ON TOP of my being already distraught from my elderly mother and father being in the hospital at the same time. Which was why I had rented the car to begin with. I FELT VERY STRONGLY that she was being RACIST towards me! She certainly was being RUDE BEYOND BELIEF and THIS was MY FIRST TIME TO RENT FROM BUDGET!!!! She SIMPLY does NOT CARE to even make a simple nice impression of any kind on customers spending their money with her company!!!!! I WOULD NOT RENT FROM THIS LOCATION IF I WERE TO HAVE THE OPPORTUNITY to ever do so again! And NEITHER SHOULD YOU!!! You have been WARNED!

Service

Mentionable Staff
MONIQUE
Comments
RUDE - MEAN - THREATENING - CONTROLLING - DISCOURTEOUS - UNCARING- HAVING NO CUSTOMER SERVICE SKILLS OF ANY KIND - AND MANIPULATING THE CUSTOMER TO BEING HER FINANCIAL SLAVE - OBVIOUSLY HAS NO CONCERN FOR LOSING BUSINESS NOR FOR HAVING CUSTOMERS FEEL GOOD ENOUGH ABOUT THEIR EXPERIENCE SO HAS TO BE RECOMMENDED BY THEM. I WOULD NEVER RECOMMEND THIS PARTICULAR LOCATION OF BUDGET RENTAL CARS AND I HOPE THAT BUDGET HAS MORE SENSE THAN TO HIRE MORE PEOPLE LIKE HER TO RUN THEIR BUSINESS INTO THE GROUND AND EVENTUALLY INTO OBLIVION IF THE TRUTH AS I HAVE SHRED HERE GETS AROUND TO THE PUBLIC.
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