Alamo Car Rental - Houston William P Hobby Airport - HOU - Texas - USA

AirportAlamo Car Rental - Houston William P Hobby Airport - HOU - Texas - USA

 
0.0 Verified Renter Rating®
 
3.3 (1) Unverified Renter Rating

Details

Address
Houston William P Hobby Airport
7600 Airport Boulevard
Houston - Texas - USA
State
Texas
Postcode
77061
Country
USA
Phone
+1-713-641-0533
Latitude
29.6572909
Longitude
-95.2855647
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
Open 24 Hours
Tuesday
Open 24 Hours
Wednesday
Open 24 Hours
Thursday
Open 24 Hours
Friday
Open 24 Hours
Saturday
Open 24 Hours
Sunday
Open 24 Hours

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full

Equipment

GPS Unit
Yes Yes
Swap Start/End

Unverified Renter Reviews

1 reviews

Overall rating 
 
3.3
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
3.3
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Customer service sucks

I flew in on an early morning flight from NC, caught the shuttle to the Alamo offsite location and had the displeasure of working with a mgr named Garrett. Garrett took a look at my license and immediately told me that he would not be able to honor my rental because of the wear and tear of my license. I fly all the time and have never had anyone question my id. Garretts customer service skills were the worst I have ever encountered and really do question why he is in a customer facing job.

Service

Mentionable Staff
Garrett
Comments
No customer service skills, rude to customers
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