Thrifty Car Rental - Las Vegas McCarran International Airport - LAS - Nevada - USA

AirportThrifty Car Rental - Las Vegas McCarran International Airport - LAS - Nevada - USA

 
2.6 (1) Verified Renter Rating®
 
3.0 (3) Unverified Renter Rating

Details

Address
Las Vegas McCarran International Airport
7135 Gilespie Street
Gilespie and Warm Spring Road
Las Vegas - Nevada - USA
State
Nevada
Postcode
89119
Country
USA
Phone
(877) 283-0898
Latitude
36.0937347
Longitude
-115.1502304
Airport Service
Off Airport - Rotating Shuttle to Rental Location

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0
Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

Avoid at all costs unless you like wasting time

A brutal, slow moving, disorganized disaster of a place that should only be recommended to enemies, jerks, and those who enjoy frittering away their time in a line due to lack of staff and an antiquated, horrid registration procedure.

Service

Mentionable Staff
None
Comments
While none of the staff working the location were overtly rude to anyone, they were clearly angry at the number of customers they were dealing with and the fact that despite the availability of 10+ terminals, there were three people working. The line log jammed and every time they looked up from their computers they were more and more frustrated.

The central issue is the fact that when you get to the desk the procedure for the person to check you in is literally incredible. An endless series of key strokes, up sell questions, and menacing looks when you refuse them all really makes a good impression.

I am a dedicated National customer and have been for years. Everyone once in a while I made a bad decision and book on price. Thrifty was the cheapest on paper but the hour and a half I spent to pickup the car was far more expensive, nerve wracking, and frustrating than the extra expense I would have had through National.

How an operation like this stays in business is one of the great mysteries of the modern world.
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Unverified Renter Reviews

3 reviews

Overall rating 
 
3.0
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
2.3
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.2
Vehicle Condition - Inside 
 
4.2
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
3.0
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

Scam Artists!

When renting, not a word of warning, but upon return we were charged $100 for bringing our Jeep Compas back dirty! Well, DOH! Of course it was dirty, we drove it for 5 days to two national parks and ~ 500 miles. Inside was clean, that was not an issue. We admittedly had to drive thru a mud puddle at one of the parks, but it was something that any car wash would take care of. I guess they don't plan on actually having to wash cars between rentals!

Service

Mentionable Staff
Snotty return agent
Comments
Said that it was not possible to take the car back and get a car wash for $5 since we had already returned the car. Also said that they would have to clean the bottom of the car (which he somehow knew was clean when we rented it) and that a car wash would not take care of that.
Customer service agent on phone (after they ignored letter) said that if the agent said it was unusually dirty that it must have been and just pay the fine. Will be denying claim with credit card. There is a reason companies like this are cheaper. They find unethical ways to get more money.
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Overall rating 
 
3.2
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.5
Vehicle Condition - Inside 
 
4.5

Blatant Cheating of Customers!

Rented a Jeep Compass to travel from Las Vegas airport to Zion and Bryce Canyon NP's over 5 days. Put ~ 500 miles on car which performed fine. Astonished whe we returned car to be charged $100 because the outside of the car was dirty!. Admittedly, at one of the parks we were forced to go through a mud puddle, but it was no big deal and a drive-thru car was would have taken care of it. Agent told us that they would have to clean the bottom of the car too, since it was undoubtedly dirty now! When we offered to take it and go through a car wash, they replied that was not an option since we had already returned it. A complaint letter was ignored and a phone call gave me a customer service guy who said that if the agent said it was "unusually dirty" that it must have been!!! You cant make this stuff up. These cheaper companies find a way to get the difference in $'s back.

Service

Mentionable Staff
Return agent
Comments
Seemed to take delight in assessing the penalty. Maintained that the bottom of the car was clean when we rented it and that the contract called for returning the car "in the same condition as rented"- a term sufficiently vague and broud to allow them to fine virtually any customer they felt like.
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Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

WORST

The WORST car company I have ever dealt with (& we rent a lot!). Slow & deceptive. I was pregnant and travelling with 3 small children under the age of 5 by myself. We had just exited a 4 1/2 hour flight, lugged all of our luggage through the incredibly inconvenient shuttle process and waited in line for nearly 40 minutes. With the haggard children lobbying for my attention the agent asked me "what kind of insurance would you like?", This being my first time renting by myself (usually my husband handles the interaction) I replied in question form..."whatever is the most basic that's required..." INstead of telling me insurance was not required, or helping his customer, he added a $400 charge to the bill, did not announce that the total would now differ from what I had originally booked, and handed me the receipt to sign quickly while dealing with the kids. This company was deceptive, did not answer questions, when I called to complain informed me that they have no actual department for complaints, or any way to submit a formal complaint, or look into complaints at all.
If you book with the company you are definitely taking a risk! Their employees put sales before customer service, and there is no way to fix anything if something goes wrong!!
I know I will never EVER use this company again, I don't care how much more I have to spend. Thrifty should be ashamed!

Service

Comments
terrible service in every area!
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