Thrifty Car Rental - Las Vegas McCarran International Airport - LAS - Nevada - USA

When renting, not a word of warning, but upon return we were charged $100 for bringing our Jeep Compas back dirty! Well, DOH! Of course it was dirty, we drove it for 5 days to two national parks and ~ 500 miles. Inside was clean, that was not an issue. We admittedly had to drive thru a mud puddle at one of the parks, but it was something that any car wash would take care of. I guess they don't plan on actually having to wash cars between rentals!

Rented a Jeep Compass to travel from Las Vegas airport to Zion and Bryce Canyon NP's over 5 days. Put ~ 500 miles on car which performed fine. Astonished whe we returned car to be charged $100 because the outside of the car was dirty!. Admittedly, at one of the parks we were forced to go through a mud puddle, but it was no big deal and a drive-thru car was would have taken care of it. Agent told us that they would have to clean the bottom of the car too, since it was undoubtedly dirty now! When we offered to take it and go through a car wash, they replied that was not an option since we had already returned it. A complaint letter was ignored and a phone call gave me a customer service guy who said that if the agent said it was "unusually dirty" that it must have been!!! You cant make this stuff up. These cheaper companies find a way to get the difference in $'s back.

The WORST car company I have ever dealt with (& we rent a lot!). Slow & deceptive. I was pregnant and travelling with 3 small children under the age of 5 by myself. We had just exited a 4 1/2 hour flight, lugged all of our luggage through the incredibly inconvenient shuttle process and waited in line for nearly 40 minutes. With the haggard children lobbying for my attention the agent asked me "what kind of insurance would you like?", This being my first time renting by myself (usually my husband handles the interaction) I replied in question form..."whatever is the most basic that's required..." INstead of telling me insurance was not required, or helping his customer, he added a $400 charge to the bill, did not announce that the total would now differ from what I had originally booked, and handed me the receipt to sign quickly while dealing with the kids. This company was deceptive, did not answer questions, when I called to complain informed me that they have no actual department for complaints, or any way to submit a formal complaint, or look into complaints at all.
If you book with the company you are definitely taking a risk! Their employees put sales before customer service, and there is no way to fix anything if something goes wrong!!
I know I will never EVER use this company again, I don't care how much more I have to spend. Thrifty should be ashamed!