Budget Car Rental - Reno Tahoe International Airport - RNO - Nevada - USA
Verified Renter reviews ®
Steer clear at all costs--those costs will be yours
Good grief--stay away from this place. On January 4. 2016 i went online and rented a car--paid it in full (23729391US0) then arrive at this location only to have them charge me again for the $420.00 that I had already paid! Lady at the counter assures me that it just looks like I am being charged and the agreement to pay an additional $420.00 is just technical and will not show on my card--WRONG! Next day I see a lock of $420.00 on my card while I am on VACATION. I write a letter and 3 days later it disappears---no reply to my letter, just a CYA adjustment. I add another driver and they charge me another 42% fee on the entire $420.00 that has been paid for almost 4 months---WHAT!!?? Yes, an additional 42% that she is unable to explain away. My brother in-law returns the car because we have an early flight and guess what----they try AGAIN to charge my card the $420.00 that has already been PAID for months!! Whatever you do, and I mean whatever you do--STAY AWAY FROM THIS PLACE. I had to eat the 42% charge and thank goodness my brother in-law knew this rental was already paid or I would have to get BBB involved to get my money back because nobody here answers any complaint emails.
You know what---I REALLY did not think this review could get any worse---but. On 4-20-2016 I check my credit card balance and you know what---Those IDIOTS actually charged me again!!! Yes AGAIN--this time they added a mystery $30.00 charge so now it is up to $450.00! Good freaking grief! My brother in law thought he had succeeded in preventing this when he turned the car in and reminded them for the 4th time that this rental was prepaid.
Now today 4-22-2016 @ 6:21 pm, I get a call on my cell phone from guess who----yes Budget. The lady voice on the phone says "we had a glitch in our system, we are refunding the money we charged your card." I say, yes--you charged me 4 times for something I had already paid for----waiting for an apology. NONE! She did not even say Mr Bannerman sorry we screwed up your vacation. Sorry we would not listen to you the first, second, third, or fourth time when you said the reservation was already paid for. BUDGET RENT-A-CAR Sale Hide details about this transaction
This transaction posted on Apr 17, 2016
Additional merchant and transaction information
RENO, NV 895020000 US
Rewards earned with this transactionHow we calculate rewards + 1% (1 Pt)/$1 earned on all purchases450.16Total Points450.16Print activity