Budget Car Rental - Reno Tahoe International Airport - RNO - Nevada - USA

AirportBudget Car Rental - Reno Tahoe International Airport - RNO - Nevada - USA

 
2.1 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Address
Reno Tahoe International Airport
2001 East Plumb Lane
Reno - Nevada - USA
State
Nevada
Postcode
89502
Country
USA
Phone
775-785-2409
Latitude
39.504041
Longitude
-119.776726
Airport Service
On Airport - Counter & Car in Terminal

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0
Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0

Steer clear at all costs--those costs will be yours

Good grief--stay away from this place. On January 4. 2016 i went online and rented a car--paid it in full (23729391US0) then arrive at this location only to have them charge me again for the $420.00 that I had already paid! Lady at the counter assures me that it just looks like I am being charged and the agreement to pay an additional $420.00 is just technical and will not show on my card--WRONG! Next day I see a lock of $420.00 on my card while I am on VACATION. I write a letter and 3 days later it disappears---no reply to my letter, just a CYA adjustment. I add another driver and they charge me another 42% fee on the entire $420.00 that has been paid for almost 4 months---WHAT!!?? Yes, an additional 42% that she is unable to explain away. My brother in-law returns the car because we have an early flight and guess what----they try AGAIN to charge my card the $420.00 that has already been PAID for months!! Whatever you do, and I mean whatever you do--STAY AWAY FROM THIS PLACE. I had to eat the 42% charge and thank goodness my brother in-law knew this rental was already paid or I would have to get BBB involved to get my money back because nobody here answers any complaint emails.
You know what---I REALLY did not think this review could get any worse---but. On 4-20-2016 I check my credit card balance and you know what---Those IDIOTS actually charged me again!!! Yes AGAIN--this time they added a mystery $30.00 charge so now it is up to $450.00! Good freaking grief! My brother in law thought he had succeeded in preventing this when he turned the car in and reminded them for the 4th time that this rental was prepaid.
Now today 4-22-2016 @ 6:21 pm, I get a call on my cell phone from guess who----yes Budget. The lady voice on the phone says "we had a glitch in our system, we are refunding the money we charged your card." I say, yes--you charged me 4 times for something I had already paid for----waiting for an apology. NONE! She did not even say Mr Bannerman sorry we screwed up your vacation. Sorry we would not listen to you the first, second, third, or fourth time when you said the reservation was already paid for. BUDGET RENT-A-CAR Sale Hide details about this transaction
This transaction posted on Apr 17, 2016
Additional merchant and transaction information
RENO, NV 895020000 US
In-person transaction
Rewards earned with this transactionHow we calculate rewards + 1% (1 Pt)/$1 earned on all purchases450.16Total Points450.16Print activity
$450.16

Service

Mentionable Staff
Phone call
Comments
Call from 1-775-785-2754 on 4-22-2016. No apology for this fiasco. Her statement---it was a glitch. last time there was a math glitch like this a spacecraft blew up.
Was this review helpful to you? 

Unverified Renter Reviews

There are no user reviews for this listing.
Already have an account?
Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
You will be able to upload photos and video right after you submit your review if you wish.

We value your contribution and particularly your privacy. We will not rent or sell your email address. By proceeding, you agree to our Privacy Policy and Terms of Use.