Thrifty Car Rental - Greensboro Piedmont Triad International Airport - GSO - North Carolina - USA
Unverified Renter Reviews
Thrifty is the Worst
While booking my car online I was given an option to prepare for the booking and save $40. I regretfully took the prepay option. When I arrived at the agreed upon pick up time I was advised that there were no cars available. I advised the agent that I had already paid for the car and tried to show him the printed receipt Thrifty's site stated I had to print and show on pick up. The agent refused to look at the paperwork and said "at Thifty our Rates or so low, we don't hold cars". As bad as that experience was; trying to get my prepaid amount refunded back to me has been worse. It has been 3 weeks since Thifty failed to provide a car and I have still not been refunded. I've had a ticket up with the service center since the day of the failed service. They started with we'll look into it and by the second week have failed to respond to my inquires at all. Customer Service refused to respond to EMails and my calls are misrouted or disconnected. It honestly feels like the company has No Intent on refunding me and is simply trying to wait me out. I would strongly advise anyone to never use Thrifty but if you must never, ever prepay. Prepaying doesn't guarantee you a car but it does guarantee plenty of frustration trying to get your money back.