Review Detail

Overall rating 
 
3.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.5
Vehicle Condition - Inside 
 
2.0

Nice Car-Bad Customer Service

Hi to you reading this before you even consider renting from this location-1st let me start off by saying the staff here is very rude and they seem to have something against females. This was my first time ever renting a car by myself and if I had to go off of this experience alone, I probably wouldn't rent again. I rented a car on 5/25/17 and when I arrived, the employee Syr did not greet me at all. While processing the paperwork, his demeanor was completely negative and it seemed that my presence was aggravating him. Once my paperwork was processed, he got up and said nothing. I had to ask if I should follow him because he did not speak a word. He didn't tell me what vehicle I would be getting so I had to ask. We arrived at the car and all he said was "look at the car and see if there are any scratches". I did just that and mentioned any marks or scratches to him and that seemed to make him even more agitated. The car was dusty on the inside and dirty on the outside as if it had not been washed in about 2 weeks. The only reason I continued with the rental, is because I was limited on time or else I would have paid extra to rent from enterprise. After I left the lot, I called the corporate office and made a complaint about the customer service I experienced. The representative I spoke with seemed to care about my complaint and stated someone would follow-up. Unfortunately, I still have not heard from anyone and it has been 6 days since I made the complaint. I will never rent from this company again and definitely will not recommend them to anyone I know.

Was this review helpful to you? 

Comments

 
 
Ordering 
 
Already have an account? or Create an account