Avis Car Rental - Raleigh - Northeast Raleigh - Triangle Town Center Sears Auto Center - North Carolina - USA

CityAvis Car Rental - Raleigh - Northeast Raleigh - Triangle Town Center Sears Auto Center - North Carolina - USA

 
3.0 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Preferred / Club Service Available
Yes Yes
Address
7320 Old Wake Forrest Road
Triangle Town Center Sears Auto
Raleigh - North Carolina - USA
State
North Carolina
Postcode
27616
Country
USA
Phone
919-792-2821
Latitude
35.8774409
Longitude
-78.5547283
Is this a Corporate Location?
No No

Hours

Monday
08:00 - 18:00
Tuesday
08:00 - 18:00
Wednesday
08:00 - 18:00
Thursday
08:00 - 18:00
Friday
08:00 - 18:00
Saturday
09:00 - 13:00
Sunday
10:00 - 14:00

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full

Equipment

GPS Unit
Yes Yes

T&Cs

Roadside Assistance Available
Yes Yes
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
3.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.5
Vehicle Condition - Inside 
 
2.0
Overall rating 
 
3.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.5
Vehicle Condition - Inside 
 
2.0

Nice Car-Bad Customer Service

Hi to you reading this before you even consider renting from this location-1st let me start off by saying the staff here is very rude and they seem to have something against females. This was my first time ever renting a car by myself and if I had to go off of this experience alone, I probably wouldn't rent again. I rented a car on 5/25/17 and when I arrived, the employee Syr did not greet me at all. While processing the paperwork, his demeanor was completely negative and it seemed that my presence was aggravating him. Once my paperwork was processed, he got up and said nothing. I had to ask if I should follow him because he did not speak a word. He didn't tell me what vehicle I would be getting so I had to ask. We arrived at the car and all he said was "look at the car and see if there are any scratches". I did just that and mentioned any marks or scratches to him and that seemed to make him even more agitated. The car was dusty on the inside and dirty on the outside as if it had not been washed in about 2 weeks. The only reason I continued with the rental, is because I was limited on time or else I would have paid extra to rent from enterprise. After I left the lot, I called the corporate office and made a complaint about the customer service I experienced. The representative I spoke with seemed to care about my complaint and stated someone would follow-up. Unfortunately, I still have not heard from anyone and it has been 6 days since I made the complaint. I will never rent from this company again and definitely will not recommend them to anyone I know.

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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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