Avis Car Rental - Raleigh Durham International Airport - RDU - North Carolina - USA

AirportAvis Car Rental - Raleigh Durham International Airport - RDU - North Carolina - USA

 
0.0 Verified Renter Rating®
 
3.2 (2) Unverified Renter Rating

Details

Preferred / Club Service Available
Yes Yes
Address
Raleigh Durham International Airport
1000 Rental Car Drive
Raleigh - North Carolina - USA
State
North Carolina
Postcode
27623
Country
USA
Phone
919-840-4750
Latitude
35.8685376
Longitude
-78.799893
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
04:00 - 01:00
Tuesday
04:00 - 01:00
Wednesday
04:00 - 01:00
Thursday
04:00 - 01:00
Friday
04:00 - 01:00
Saturday
04:00 - 01:00
Sunday
04:00 - 01:00

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full

Equipment

GPS Unit
Yes Yes

T&Cs

Roadside Assistance Available
Yes Yes
Swap Start/End

Unverified Renter Reviews

2 reviews

Overall rating 
 
3.2
Miles/Kilometres on Pickup 
 
4.3
Location Convenience 
 
4.0
Staff / Quality of Service 
 
2.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.3
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
3.3
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

Fraud Charges

Every time I have rented I have rented from Avis. That unfortunately will stop. I warn you to PLEASE look into another company, and if you do chose to go with Avis make sure you are on top of your Debit or Credit card statements. A month after I returned the car I get a surprise $114 taken off of my card for tolls in Maryland. The funny thing is I NEVER even went to Maryland!! I had the run around called Avis oh they cant help, I called E-pass they blamed it on the state of Maryland which must have read the license plate wrong...YET THE STATE OF MARYLAND DOESN'T EVEN HAVE THAT LICENSE PLATE NUMBER IN THEIR SYSTEM!!! I will say E-Pass did research the millage and said it was virtually IMPOSSIBLE for me to have traveled to Maryland so I got a refund submitted. Yet I am out of my money for so far 2 days and counting. Now what do I get from Avis?? A we apologize humans do make mistakes . In my opinion when it comes to peoples money and credit card info that isn't just a "HUMAN ERROR" I am a preferred Avis customer yet, for the 2 days and counting without my money, and the 3 hours on the phone was I offered anything such as points, or a free rental.....NOT AT ALL just a Sorry humans make mistakes. It was clearly their error, which the customer has had to pay for yet they don't want to see that. Hopefully once I submit this review on every site that I can I will be contacted with something other than a SORRY. It's very unsettling to know that when you put trust into a company with your sensitive information that to the company you are just another $$$.

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Overall rating 
 
3.2
Miles/Kilometres on Pickup 
 
4.5
Location Convenience 
 
4.0
Staff / Quality of Service 
 
3.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
2.5

Experience at AVIS RDU

This location has a problem - watch out.
The staff is not very honest - or they themselves do not know the rules
Many of the times, there is a ["hidden" [ maybe]] minimum charge on rentals - it is NOT on a 24 hr cycle as the staff will tell you
I rent occasionally and it has come back to bite me as I forget sometimes.
IF you see very good rates here - watch out - they will find a way for you to pay them back !

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