Budget Car Rental - Lansing Capitol City Airport - LAN - Michigan - USA
Unverified Renter Reviews
Long Process, Nice Staff
Admittedly, LAN is a small airport with big rushes when a plane arrives, so I preface my comments with that. The biggest complaint was the wait that was required to get my rental. I'm a Fastbreak member and had a reservation, but still spent 30 minutes in a long line at the Avis counter (as there wasn't a Budget-only person at the counter). The one staffer was nice and helpful, just overwhelmed. Even when it was my turn, and my folio was pre-prepared, he still had to find a car and print paperwork. That could be a result of low car inventory, so less wiggle room. Once you get your keys, you're literally steps away from the car, which is nice. Again, this may be small airport problems, but made me much later to get to the hotel when I was ready for bed!