Budget Car Rental - Detroit - Southfield - Michigan - USA

CityBudget Car Rental - Detroit - Southfield - Michigan - USA

 
0.0 Verified Renter Rating®
 
3.3 (1) Unverified Renter Rating

Details

Address
24395 Telegraph Road
Southfield - Michigan - USA
State
Michigan
Postcode
48034
Country
USA
Phone
248-353-1275
Latitude
42.4673032
Longitude
-83.2795214

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Unverified Renter Reviews

1 reviews

Overall rating 
 
3.3
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
3.3
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

Worst Customer Service EVER....

1 star because the car & the price were okay, but the customer service was EXTREMELY HORRIBLE. There was only 1 person in front of me when we arrived to drop the car off, but there was only 1 agent, and we werent even acknowledged for over 15 minutes. After finally receiving the agents full attention, I was told that even though I was only a half hour over the time limit, that Id be charged another full day, because of that half hour. I was told I was going to pay anyway, in an extremely rude and unprofessional way. I let the agent know I was not happy and wanted to speak to "his" manager. He stated that he was the manager and I was refused any further information on other managers. I had to find Corporate's number myself. Corporate was just as rude & argumentative. 40 minutes later, I was basically hung up on, by Corporate, and told to "just pay". I went back inside and paid the fee, but was very angry with the way I was treated.

Not only would I NEVER recommend this place, I will make it a point to NEVER use Avis or Budget rental services EVER AGAIN.

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