Avis Car Rental - Detroit Metropolitan Wayne County Airport - DTW - Michigan - USA

AirportAvis Car Rental - Detroit Metropolitan Wayne County Airport - DTW - Michigan - USA

 
0.0 Verified Renter Rating®
 
2.5 (1) Unverified Renter Rating

Details

Preferred / Club Service Available
Yes Yes
Address
Detroit Metropolitan Airport
Building 295 Lucas Drive
Detroit - Michigan - USA
State
Michigan
Postcode
48174
Country
USA
Phone
734-942-3450
Latitude
42.2358565
Longitude
-83.3334079
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
Open 24 Hours
Tuesday
Open 24 Hours
Wednesday
Open 24 Hours
Thursday
Open 24 Hours
Friday
Open 24 Hours
Saturday
Open 24 Hours
Sunday
Open 24 Hours

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full

Equipment

GPS Unit
Yes Yes

T&Cs

Roadside Assistance Available
No No
Swap Start/End

Unverified Renter Reviews

1 reviews

Overall rating 
 
2.5
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
3.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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(Updated: November 28, 2015)
Overall rating 
 
2.5
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
3.0

Shocking upgrade, bad sales practice

Having travelled from the Asia, UK then US, I was somewhat tired.. I was met by a pleasant woman who asked if I wanted the Satnav that was requested in the booking, "stuck on window sir or built into car?" Quite simple... I replied, either but built in would be handy..

After she ran around, spoke to people on the radio, my car was ready.. a Ford Focus was what I was expecting.. bear in mind she had not mentioned one word to me with regard an upgrade!

She indicated to me that I should tap the screen to accept the proposal "all standard sir"... I tried to look at the crap LED screen, the unit was nicely angled up so the light reflected on the screen.. so I was tired, knowing I had an hour plus drive to Lansing, wanted to get going. Clicked and she then showed me to the car... was I surprised when it was a BMW X3!!

I asked how?? she said "don't worry sir, all in the price, I did you a great deal!"

She popped my bag in the trunk, pushed the paperwork in the side of my laptop case and said "enjoy"..

I got to the hotel, got the paperwork out then realised that Id been ripped off for an upgrade! I called and called, no one to take a call after 7pm or so and then got through the next day, in fact to the woman that rented it.. now I couldn't find the paperwork with the details, only a summary sheet of paper!

She asked me if I had the paperwork, I said only one summary piece of paper...After a heated debate she reassured me that the additional costs were for insurance, CDW, full liability and drop off to Chicago..

Hmmm... wasn't till I was packing my bags at the end of the trip I stumbled across the full invoice shoved in another pocket on my suitcase.. low and behold a $50 a day upgrade, clear as day.

CHEEKY SOD! I've hired many cars in the US and each one, not AVIS has clearly said "sir here's what you're about to pay and you get taken through everything.." thinking back, I recall the guy next to her say "hey, don't man, not worth the hassle" - now I know what he was talking about. Crafty saleswoman is probably quite cute at working the upgrade trick.

So motto of this story - I will not use AVIS again - in any country - and have passed this on to the booking agency for my firms global travel. Simple - if that's how they work jet lagged business people, then bad bad bad.. we wont be using them again.

Service

Comments
Awful
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