Hertz Car Rental - Lihue Municipal Airport - LIH - Hawaii - USA

AirportHertz Car Rental - Lihue Municipal Airport - LIH - Hawaii - USA

 
3.8 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Address
3250 Hoolimalima Place
Lihue - Hawaii - USA
State
Hawaii
Postcode
96766-9711
Country
USA
Phone
8082453356
Latitude
21.9785852
Longitude
-159.3512063
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
05:00 - 22:30
Tuesday
05:00 - 22:30
Wednesday
05:00 - 22:30
Thursday
05:00 - 22:30
Friday
05:00 - 22:30
Saturday
05:00 - 22:30
Sunday
05:00 - 22:30

Currency/Tax/Deposit

Cash / Debit Card Information
May be possible at the discretion of the station manager
Deposit
300.00 Minimum
Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full

Age/Drivers

Minimum Age
20 years
25 years for Prestige and Adrenaline Collections and select specialty vehicles
Young Driver Surcharge
15.00 per day for Groups A-G drivers aged 20-24
25.00 per day for other Groups drivers aged 20-24
Additional Drivers per Day
13.00
Additional Drivers per Rental
91.00

Insurance

CDW Price per Day
27.99
Collision Damage Waiver Excess
Zero
LIS Price per Day
12.95
Liability Insurance Supplement Excess
Zero
PAI Price per Day
5.95
Personal Accident Insurance Excess
Zero

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
GPS Price per Day
12.99
GPS Price per Week
90.93
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
11.99
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
11.99
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
11.99
Satellite Radio
Yes - Subject to Availability Yes - Subject to Availability
Satellite Radio Price per Day
5.00
Satellite Radio Price per Week
35.00

One Way Rentals

Domestic One Way Rental Information
All car groups Free within Renting City
35.00 for Groups B/C/D/F/I/G/R/U/L/L4/Q4 between Hawaiian locations
Other car groups not allowed on one way rentals
International One Way Rental Information
Not allowed

T&Cs

Minimum Rental Duration
1 day
Maximum Rental Duration
62 days
Maximum Duration Comments
If more than 62 days are required, multiple reservations will be requred. Eg. A 62 day booking and an 8 day booking for 70 days total.
Mileage Allowed Per Day
Unlimited for Standard Car Groups | 100 miles for Specialty Groups - quoted during reservation
Roadside Assistance Available
Yes Yes
Roadside Assistance Price per Day
3.99
Driving Restrictions
Vehicles may be taken into Canada but must be returned in the US
Vehicles are not permitted into Mexico without special additional insurance
Vehicles may not be driven on poorly maintained or upaved roads
Grace Period
29 minutes
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
3.8
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.5
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
5.0
Overall rating 
 
3.8
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.5
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
5.0

Bad Hertz Experience

When we arrived at the rental location, we were behind an individual trying to rent the Ford Mustang he had reserved. After 20 minutes of the sales clerk trying to get him to upgrade to a Camaro and purchase everything from additional insurance to the gas fill-up to insuring his first-born child, it was finally our turn. We booked our rental about 6 months ahead of our arrival through Priceline.com (they're not the problem!). We had requested a compact car because it was just the two of us and we had been on the island before, so we knew how hard parking can be with a bigger car. Initially, the lady tried to sell the extra insurance, etc., but I told her we had been there a couple of years ago, and knew there was gas readily available. She clammed up and started treating us very rudely. I don't know if they make a commission on all the extras they sell or not, but sure seems that way. She had us down for returning the vehicle a day after I put down that we would return it. I said , no we'll return it the day before that. She said, "don't worry about it". As I later figured out, she put the later day because the time of day we returning it meant we would be charged the extra day. Very easy to explain so not sure why she couldn't do that. So, finally, she gives us the key and tells us where to go. We go to the spot she tells us, and there is a Dodge Charger there...not the compact we reserved. I went back in and waited for her to finish up with the customer she was with. When they were gathering their paperwork, I went up and said I thought it was a mistake with the car she gave us. She said, "wait, I'm helping these people", which she wasn't...they were already done. Finally, all she said was, "it's not a problem, don't worry about the car". So, I go back outside and think to myself, I'm going to get charged for an upgrade because she didn't say anything about a free upgrade. So, I go back inside again. And, I stand in line because I don't want to be accused of cutting her off with anyone. She see's me standing there and says, "sir, don't worry about it". I said, "I am worried about it. Am I going to be charged for an upgrade I didn't request?" "No", she said, but if you want to wait about a half-hour, we might have a compact for you". Why in the world couldn't she have just explained that they didn't have our car when she was first waiting on us?? After driving around Kauai for 10 days, I can understand why there are no compacts...I never saw so many Dodge Charger rental cars in my life. Hertz must have got one heck of a deal with Dodge. I didn't get her name and she wasn't working the day we returned the car, or I would have got it then. We will probably go back to Kauai on a third trip someday, but you can believe we won't be going through Hertz!!

Was this review helpful to you? 

Unverified Renter Reviews

There are no user reviews for this listing.
Already have an account?
Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
You will be able to upload photos and video right after you submit your review if you wish.

We value your contribution and particularly your privacy. We will not rent or sell your email address. By proceeding, you agree to our Privacy Policy and Terms of Use.