Hertz Car Rental - Honolulu International Airport - HNL - Hawaii - USA

AirportHertz Car Rental - Honolulu International Airport - HNL - Hawaii - USA

 
0.0 Verified Renter Rating®
 
4.7 (1) Unverified Renter Rating

Details

Address
300 Rodgers Boulevard
Honolulu - Hawaii - USA
State
Hawaii
Postcode
96819-1890
Country
USA
Phone
8085296800
Latitude
21.3320029
Longitude
-157.9197947
Airport Service
Off Airport - Rotating Shuttle to Rental Location
Is this a Corporate Location?
Yes Yes

Hours

Monday
04:30 - 24:00
Tuesday
04:30 - 24:00
Wednesday
04:30 - 24:00
Thursday
04:30 - 24:00
Friday
04:30 - 24:00
Saturday
04:30 - 24:00
Sunday
04:30 - 24:00

Currency/Tax/Deposit

Cash / Debit Card Information
May be possible at the discretion of the station manager
Deposit
300.00 Minimum
Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full

Age/Drivers

Minimum Age
20 years
25 years for Prestige and Adrenaline Collections and select specialty vehicles
Young Driver Surcharge
15.00 per day for Groups A-G drivers aged 20-24
25.00 per day for other Groups drivers aged 20-24
Additional Drivers per Day
13.00
Additional Drivers per Rental
91.00

Insurance

CDW Price per Day
27.99
Collision Damage Waiver Excess
Zero
LIS Price per Day
12.95
Liability Insurance Supplement Excess
Zero
PAI Price per Day
5.95
Personal Accident Insurance Excess
Zero

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
GPS Price per Day
12.99
GPS Price per Week
90.93
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
11.99
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
11.99
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
11.99
Satellite Radio
Yes - Subject to Availability Yes - Subject to Availability
Satellite Radio Price per Day
5.00
Satellite Radio Price per Week
35.00

One Way Rentals

Domestic One Way Rental Information
All car groups Free within Renting City
35.00 for Groups B/C/D/F/I/G/R/U/L/L4/Q4 between Hawaiian locations
Other car groups not allowed on one way rentals
International One Way Rental Information
Not allowed

T&Cs

Minimum Rental Duration
1 day
Maximum Rental Duration
62 days
Maximum Duration Comments
If more than 62 days are required, multiple reservations will be requred. Eg. A 62 day booking and an 8 day booking for 70 days total.
Mileage Allowed Per Day
Unlimited for Standard Car Groups | 100 miles for Specialty Groups - quoted during reservation
Roadside Assistance Available
Yes Yes
Roadside Assistance Price per Day
3.99
Driving Restrictions
Vehicles may be taken into Canada but must be returned in the US
Vehicles are not permitted into Mexico without special additional insurance
Vehicles may not be driven on poorly maintained or upaved roads
Grace Period
29 minutes
Swap Start/End

Unverified Renter Reviews

1 reviews

Overall rating 
 
4.7
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
3.5
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
4.7
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
3.5
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Exceptional Staff at this location!

I went online to reserve a car rental. The cost was about the same as other car rental agencies. I would recommend price match or coupon codes, however, Hertz provided national coupon codes. The location from the Airport could be more convenient. The choice and selection of cars was satisfying. Ease of rental and return were exceptional. The best part of our experience was the Staff. The staff was personable and provided important points about driving in Hawaii and the car rental experience. They well-represented the Hertz brand at this location. Please let them know that we greatly appreciated it.

Service

Mentionable Staff
Kirlene, Customer Service Rep
Comments
Kirlene was personable yet courtesy, professional, experienced and knowledgeable in all aspect of your company rental and cars. She made our experience flow smoothly and cost effective even though it was a short term rental. My sister had locked in reservations at another car rental, so we had committed to share the cost with them, sadly, ending our car rental period with Hertz.

Please pass on to the Hertz corporation that Kirlene is an asset to your organization and that her abilities in customer service reflect on you as well.

I will highly recommend that any friends and family visiting the beautiful Honolulu area via Honolulu Airport make sure to use Hertz Car Rental services at your location. I will also use my Trip Advisor and Yelp subscription to provide this review, also.

Thank Kirlene and thank you for this experience and the opportunity to provide a review
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