Budget Car Rental - Kahului Maui Airport - OGG - Hawaii - USA

AirportBudget Car Rental - Kahului Maui Airport - OGG - Hawaii - USA

 
1.1 (1) Verified Renter Rating®
 
2.6 (2) Unverified Renter Rating

Details

Address
Kahului Airport
865 West Mokuea Place
Kahului - Hawaii - USA
State
Hawaii
Postcode
96732
Country
USA
Phone
808-871-8811
Latitude
20.894559
Longitude
-156.442513
Airport Service
On Airport - Counter & Car in Terminal

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
1.1
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
Lau
Overall rating 
 
1.1
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

SCAM - still charging for "damages" 13 months after rental closed

KEEP AWAY! I'd give ZERO STARS if I could. SCAM! I was told the only mid sized car left on the lot was a Buick Verano - I had to take it. Long story short, the key fob didn't work from the beginning and I asked to trade for a car that was functioning 100%. They seemed to be helpful at the time; got a replacement car and was on my way. But upon returning from my trip, I noticed $277 charged to my Visa from Budget Rent-A-Car Kahului. I called and asked why. Reason was that I tire was damaged and needed to be replaced. When I asked for the the supporting paper work, an invoice for a NEW KEY FOB and labour for programming was supplied. Fast forward one year - just noticed another $266.67 charged to my Visa, again from Budget Rent-A-Car Kahului!!! Will be calling; let's see what story they have this time.

Was this review helpful to you? 

Unverified Renter Reviews

2 reviews

Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
3.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
2.5
Already have an account?
Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
You will be able to upload photos and video right after you submit your review if you wish.

We value your contribution and particularly your privacy. We will not rent or sell your email address. By proceeding, you agree to our Privacy Policy and Terms of Use.

Overall rating 
 
4.1
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
4.0

GREEDY CORPORATE POLICY MAKES BUDGET SMELL RANCID

You guys are ridiculous with your fees!!! I brought the car back late by 30 some minutes...the lady at the counter saw this and was gracious enough to remove the extra hour charge, which was half of my daily rate - OUTRAGEOUS! Last time I rented from you the grace period was an hour, now it's 29 minutes-GREEDY GREEDY GREEDY!!! But she was unable to remove the extra day charges for my optional insurance charges. I was made to pay an entire day's charge for all my extra coverages - those added up over $60!!! Are you FRIGIN KIDDIN me!! I had to pay $60 for insurance for being a few minutes late!!! Seriously, your damn greedy, money grabbing techniques are deplorable!! SHAME SHAME SHAME!!! If the counter agent didn't forgive me for being a few minutes late-which was also in part due to your agent taking 10 minutes to check me in...because she was busy somewhere else and not checking me in, I would have been penalized over $110 on a $150 rental for being less than 5 extra minutes late!!! Lesson learned. No more Budget...only thing Budget about your company is your courteousness. OUTRAGEOUS FEES!! CORPORATE DECISION MAKERS - YOU STINK REAL REAL RANCID!! Your agents are kind and helpful and very pleasant...unfortunately, they work for a bunch of GREEDY MONEY GRABBERS!!!

Service

Mentionable Staff
Excellent Staff on Premises
Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

An hour wait.....

This is crazy. Off the airport shuttle in Maui and there is over an hour wait at Budget to get your car. The line is huge! Welcome to Maui?!

Was this review helpful to you?