Alamo Car Rental - Lihue Municipal Airport - LIH - Hawaii - USA
Verified Renter reviews ®
ALAMO car rental is a total scam! Worst rental car experience.
Alamo charged us $268 for an unnoticeable dent we were not responsible for.
We got there after a long flight with two cranky kids.
Had to wait 40 minutes for our vehicle even though we booked months ago.
When we got our car and it was all wet from them hosing it off- they did not even dry it so we got all wet when we opened the doors and touched the handles too.
When we got the car and it had water drops all over it. It looked fine to us.
We didn't even notice the dent until the worker showed it to us when returned it. He suspiciously went straight to the dent in seconds. When we looked at pictures from our trip the small dent was there from the beginning. We never went off roading and we know we did not hit anything the whole trip. We were parked in a private residence.
Check out the photo of the dent.
I bet they charged us for the dent and then leave it and then charge the next person.
It is underneath the bumper & looks like it was created from someone who previously had a flat tire and didn't know how to use a car jack.
Bogus: When they sent us the claim in the mail, the attached photos that did not match my photos and video I took when we dropped of the car. They actually damaged the vehicle further and charged us.