Avis Car Rental - Atlanta Hartsfield Jackson International Airport - ATL - Georgia - USA

AirportAvis Car Rental - Atlanta Hartsfield Jackson International Airport - ATL - Georgia - USA

 
0.0 Verified Renter Rating®
 
3.4 (1) Unverified Renter Rating

Details

Preferred / Club Service Available
Yes Yes
Address
Hartsfield Jackson International Airport
2200 Rental Car Center Parkway
College Park - Georgia - USA
State
Georgia
Postcode
30337
Country
USA
Phone
404-763-6333
Latitude
33.6399224
Longitude
-84.4627749
Airport Service
On Airport - Consolidated Car Rental Facility
Is this a Corporate Location?
Yes Yes

Hours

Monday
Open 24 Hours
Tuesday
Open 24 Hours
Wednesday
Open 24 Hours
Thursday
Open 24 Hours
Friday
Open 24 Hours
Saturday
Open 24 Hours
Sunday
Open 24 Hours

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full

Equipment

GPS Unit
Yes Yes

T&Cs

Roadside Assistance Available
No No
Swap Start/End

Unverified Renter Reviews

1 reviews

Overall rating 
 
3.4
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
3.4
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

POOR CUSTOMER SERVICE!!!!

Disappointed!!! EXTREMELY POOR CUSTOMER SERVICE!

To start I'll say, I generally love Avis! I'm a preferred member and I've been renting with them years. I enjoy the wide vehicle selection and the prices are fair. It is usually a good experience.

EXCEPT THIS TIME....

I rented a vehicle over Labor Day weekend. After returning I realized my friends wallet had be left in the car. I immediately contacted Avis with my Rental agreement# as well as the vehicle license plate. I was told it would take up to 48 hours to check the vehicle!

My question is why???

I've been told that because they had 3000 vehicle returned from the weekend (Really 3000?!?) they have to wait until they go to clean the vehicle. This seems ridiculous! Add to that the rep at Lost & Found would not provide her name or a reasonable time frame. It seems that every moment that passes is another chance for someone to find the wallet and for it to disappear!

If the vehicle is known and at the location, why can't a porter be sent to retrieve the wallet immediately? We are talking about someone personal information including credit and debit cards and other sensitive information. You would think this would be a priority and wouldn't take more than a few mins to to get the item and notify the customer.

THE BLATANT MISDIRECTION (3000 VEHICLES :-/) AND GENERAL LACK OF CONCERN FOR A CUSTOMERS PERSONAL INFORMATION CALLS INTO QUESTION AVIS' ETHICS AND MAKES ME QUESTION DOING BUSINESS WITH THEM IN THE FUTURE! I CAUTION ANYONE CONSIDERING THEIR SERVICE!!!!

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