Alamo Car Rental - Atlanta Hartsfield Jackson International Airport - ATL - Georgia - USA

AirportAlamo Car Rental - Atlanta Hartsfield Jackson International Airport - ATL - Georgia - USA

 
0.0 Verified Renter Rating®
 
1.0 (1) Unverified Renter Rating

Details

Address
Hartsfield Jackson International Airport
2200 Rental Car Center Parkway
College Park - Georgia - USA
State
Georgia
Postcode
30337
Country
USA
Phone
+1-404-530-2800
Latitude
33.639907
Longitude
-84.4649655
Airport Service
On Airport - Consolidated Car Rental Facility
Is this a Corporate Location?
Yes Yes

Hours

Monday
Open 24 Hours
Tuesday
Open 24 Hours
Wednesday
Open 24 Hours
Thursday
Open 24 Hours
Friday
Open 24 Hours
Saturday
Open 24 Hours
Sunday
Open 24 Hours

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full

Equipment

GPS Unit
Yes Yes
Swap Start/End

Unverified Renter Reviews

1 reviews

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

DON'T RECOMMEND

We made a reservation for the Thanksgiving Holiday two months in advance. I had my family of four plus my two elderly parents, so we reserved a a van. When we landed and went to pick up our van, they told us that they had NO cars, let alone a van. The customer service agents suggested that we either uber or add our name to a two-page list of customers who were waiting on a car. They said that they "had no idea if/when they would be getting cars" I asked them to re-book us with one of the many other rental companies at the airport. They said they did not do that.

So, on Thanksgiving Day, we had to go counter to counter and wait in countless lines to find a company that had a van/suv to accommodate our needs. We were late for our commitment and ended up paying 3x the price for the rental.

I have reached out to Alamo several times since then, given them my contact information, reservation number and a photo of the receipt for the replacement rental - to no avail. I was told I would be contacted the day after thanksgiving, but never heard anything. In my subsequent outreach, I have been told to "be patient, they are busy with the holidays." Given a week has gone by and I have spent a lot of time following up - I have very little confidence that Alamo will resolve the situation.

I would like to give them 0 stars, as I would never recommend, but that is not an option.

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