Thrifty Car Rental - Fort Lauderdale Hollywood International Airport - FLL - Florida - USA

AirportThrifty Car Rental - Fort Lauderdale Hollywood International Airport - FLL - Florida - USA

 
2.1 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Address
Fort Lauderdale Hollywood International Airport
600 Terminal Drive
Fort Lauderdale - Florida - USA
State
Florida
Postcode
33315
Country
USA
Phone
(877) 283-0898
Latitude
26.0703201
Longitude
-80.1417618
Airport Service
On Airport - Counter & Car in Terminal

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
1.0
Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
1.0

Avoid Thrifty Car Rentals Like the Plague

We recently rented a car from Thrifty to go from Ft. Myers to Ft. Lauderdale airport and travelled across the state on the well known Alligator Alley route. When we picked the car up it was dirty and we had to empty trash out of the front and back seat. Then the attendant responded to our concern that there was only half a tank of gas by saying, "Well, I could work a deal with you if you were returning the car here, but since you're going to Ft. Lauderdale you have to wait while I get it filled." We waited, delaying the start of our trip for about 40 minutes. Along the route, we encountered at least two sets of toll booths and we paid them with cash, found our lodging for the night, went to dinner and returned the car at the Ft. Lauderdale airport the next morning before our flight back to Buffalo. Done, right? Oh no, far from done. It seems that, in Florida, there are "etolls" which are assessed as cars pass cameras that record the plate numbers of "Sunpass" holders and bill those holders. The average driver, especially one of the millions, perhaps billions, of tourists driving around south Florida, would of course have no way of knowing they're passing a toll site if they aren't required to stop at a booth. Three weeks after our trip, we received a bill from Thrifty, informing us that unless we made other payment arrangements, they were going to bill our credit card for a $1 and a $1.32 toll we had run and they had been required to pay, plus two $15 administrative charges for a total of $32.32. That's an administrative fee that is 30 times greater than the initial cost!!! I phoned the number on the invoice, which turned out to be the Florida Department of Transportation/Sunpass, and a rude woman informed me I should never have called her because the bill had nothing to do with her department and she couldn't help me. After finally ferreting out Thrifty's customer service online, I talked with rep who explained the e-toll system, then told me all they could do was drop he $32.32 fee to $10 (apparently if we had purchased a toll pass as part of the rental agreement it would have cost $10 per day - we were never informed of this or about e-tolls at rental time). I agreed, informing her I would be reviewing Thrifty's service based on this lousy experience and that I hope weathering the possible decision of readers to opt out of Thrifty rentals was worth the $10 for them. So here it is. My recommendation? Avoid Trifty Car Rental Like the Plague. We had no such problems when we used Alamo for the same route. Maybe try them.

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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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