Sixt Car Rental - Miami International Airport - MIA - Florida - USA

AirportSixt Car Rental - Miami International Airport - MIA - Florida - USA

 
2.8 (4) Verified Renter Rating®
 
1.6 (3) Unverified Renter Rating

Details

Address
Miami International Airport
3900 Northwest 25th Street
Rental Car Center #407
Miami - Florida - USA
State
Florida
Postcode
33142
Country
USA
Phone
+1-305-5039849
Latitude
25.798239
Longitude
-80.25976
Airport Service
On Airport - Counter & Car in Terminal

Hours

Monday
Open 24 Hours
Tuesday
Open 24 Hours
Wednesday
Open 24 Hours
Thursday
Open 24 Hours
Friday
Open 24 Hours
Saturday
Open 24 Hours
Sunday
Open 24 Hours
Public Holidays
Open 24 Hours

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Verified Renter reviews ®

4 reviews

Overall rating 
 
2.8
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
2.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0
Overall rating 
 
5.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Great rental at SIXT Mia Airport Five Star +++

This SIXT rental car Station at Mia Airport is the best SIXT rental Station I've ever visited. The stuff is very friendly and asked After a Long Trip with the plane if the Customer want something to Drink. We get some bottles of cold water and had then the possibility to See which Cars are available. The Employee asked is if we Need some more Insurance for the car. Roadside assistance for example. We declined it. That was ok for him. He don't sell us Things we don't want. This is Really good.
Alamo, Dollar and Co Doing this Every Time.
We get Finally a Chevrolet Tahoe. This car was clean and for sure Really New. I think we are the Second Family who driving this car.
We are often in Miami. If we Need a car in Miami we will Rent at SIXT Miami International Airport. Many thanks to Stewart Menzel the rental Station Manager. He is Doing a Really good Job. He is very Customer satisfaction oriented.

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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Do not rent from here

The employees that work here are thieves. The management is rude and unresponsive. I left cash in the car and got the run around for 3 days. Not one manager or employee ever called me back. I had to call myself and reach the reservation line and wait for them to get in touch with a manager. First they told me the car hadn't been serviced yet and was in the car wash but the car wash was closed. I called the next day to see if they found my money and of course was given another story that there was no manager on duty. On the third day the reservations agent said they got in touch with someone from the branch and they had already rented out the vehicle and tried to blame the money being gone at the passengers who rented the vehicle. When I asked if it was found in the vehicle by the employees I got no answer. They kept saying they would ask the people who had the car when they brought it back. I am very clear that when you rent a vehicle it goes through a full detail cleaning before it is rented out to the next passenger. If that cash was a gum wrapper it would have been cleaned out. Finally didn't get a response until I returned to Miami and spoke with a manager who was both rude and condoscending. When I told him he should be investigating which employees were working that shift and who cleaned the car he not only had no idea and clearly hadn't held his staff responsible or even asked them. Of course four days later it wouldn't be in there. He should have addressed it immediately with his employees. He then told me "it wasn't cool" for him to accuse them of stealing which isn't what we asked, we simple told him to ask his employees who returned the car and hold them liable. He took my information saying he would call me when the car was returned and never heard from him. First and last time I'll be renting from here. Horrible customer service. 

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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Scam on Tolls

This company will scam you for the tolls. They charge $5 Admin fee per toll. Not a daily fee, but per toll fee. I will end up paying more than $100 more because I cross 20 tolls in Miami within 4 days. Other companies charge an Admin fee per day not on a per toll basis. Avoid this company as much as you can.

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(Updated: November 15, 2015)
Overall rating 
 
4.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Can't trust these guys

The car was actually very fine. What troubled us was that the clerk kept pushing additional insurance and lied to us, by saying there were many tolls on the way to Key West and that it was "definitely worth it" to pay 8 USD per day for unlimited tolls. I would not trust a company that lies like this to its customers. This is just terrible service. I strongly recommend against renting any cars with Sixt after this experience.

Service

Mentionable Staff
Unfortunately didn't get the liar's name
Comments
Outright liars. Do not trust these guys. They'll say anything to get you to pay for additional services you don't need, no matter how false it is.
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Unverified Renter Reviews

3 reviews

Overall rating 
 
1.6
Miles/Kilometres on Pickup 
 
1.8
Location Convenience 
 
1.7
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.7
Vehicle Condition - Inside 
 
2.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Don't rent from this place.

Piss poor service. After waiting an hour and a half for a car that was supposed to be ready in 45 mins, I would not suggest that anyone rent from this place. This place definitely needs to work on time management skills and hire more people to work if they are needing so much help. DO NOT RENT HERE. BEWARE. I would recommend Enterprise or another company that is actually reliable.

Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Be careful!!!

Be careful!!!! Fraud company. Over charged me $200 for a car rental without me consenting to it. Now, customer service is ignoring my request of reviewing my claim. Customer service representative told me that a manager will call me back, but they never did. Be careful from the airport staff when picking up the car, they will add hidden charges without telling you. They never sent me a copy of the agreement I signed when asking for it.

Was this review helpful to you? 
Overall rating 
 
2.8
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
4.0

SIXT car rental Miami is a scam

This place is disgusting. The only reason I gave them A star, is because the car was fine. My husband picked up the car and was never asked to do a once over with an agent (like most places do), and he, being on vacation was excited to get out of there so he didn't do a thorough exterior inspection. We had the car for 3 days- he drove from Miami airport to our condo, parked overnight in the garage, then we drove to key largo (clearly at slow speeds) without any incidence, then drove back to the condo garage overnight. The next day, we drove to the airport. That was it. No trouble, the garage was secure and spacious, no chance of anything besides normal road wear. We get to the airport and the attendant starts circling the tiniest flecks of paint missing. I took photos because she seemed shady and was taking hundreds of photos of 4 small places. We get a bill for $700. For labor, parts, and time of the car being out of service. Also in the photos is a dent that was NOT reviewed by us when we dropped the car off, and with the lighting it is hard to see what is even present in the picture. The whole situation is shady and disgusting. We are responsible adults who had nothing but a short amount of smooth driving and we come away with a bill for $700? I've rented across the country and have NEVER, EVER had this horrible of an experience. Reading other reviews I feel validated because they mention questionable damage, noticeable touch up paint, and agents "knowing what they were looking for." Pathetic. I will not stop spreading the word on how horrible the company is. I am outraged.

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