Hertz Car Rental - Fort Myers Southwest Florida International Airport - RSW - Florida - USA
One Way Rentals
Verified Renter reviews ®
Horrible Car Service
So disappointed. Booked through Priceline, was this punishment for not booking directly? On first full day of car rental, we met a real estate agent in a shopping parking lot and toured with him for 3 hours. When we returned, our rental was DEAD. Called 800 number. They couldn't find our reservation (because of Priceline). Finally found it after 1/2 hour of sitting in 90 degree heat outside of car. Sent AAA guy to jump car (HE WAS AWESOME!! Even brought us water bottles). But Hertz told us we had to drive the car all the way back to the airport to get a new one. Lost most of this day dealing with this stupid car problem!
When we got to the counter, they didn't apologize, offer a refund or even give us an upgrade! They waived the gas we used TO RETURN THEIR CAR! Couldn't beileve this service.
Never again will we rent from Hertz. And the 3 of us are frequent travelers.