Unverified Renter Reviews
This place is a big SCAM!!!! Shady and rude. They play games. DO NOT USE THEM OR RENTALCARS.COM. My husband got there and was told that the car had NOT been paid for. When he got back to hotel and asked me, I called them and told them I had already paid for it. They stated that you can't use debit cards only major credit cards so we were charged for that plus we HAD to get their insurance since we were paying with a debit card. Needless to say we were charged double. PLEASE ALWAYS READ THE REVIEWS BEFORE YOU SIGN ON THE DOTTED LINE. If I could have given zeros I would have!!!!!!!!!!
We were paid in full prior to arrival thru 3rd party Car Rental 8 but at the counter charged additional $115 forced to buy insurance even though we had our own. Rude women behind counter, hard to understand. What car rental agency has no maps? You are on your own with no help. Womens bathroom is terrible, dark and scary, the floor is crumbling away. Finding the shuttle pick up area hard because Green Motions name is not posted.
So after arriving in Orlando and spending two hours at the wrong rental agency (courtesy of the front desk clerk of Green Motion) we were sent back to the airport to spend another 45 minutes waiting on a driver to acknowledge our presence (we were next to the van) we were finally driven around the airport 3 times for no reason... Upon returning the vehicle we arrived to find the driver asleep in the office, after a loud and repeated knocking (Eddy) proceeded to yell at us, ask what my problem was, all while moving at about the speed of smell. This company's employees are not only rude, they are unconcerned with customer care and satisfactory customer service. DO NOT USE THIS COMPANY, THEY ARE AWFUL!!!