Unverified Renter Reviews
AVOID AVOID AVOID
Avoid at all costs. $500 security deposit charged to your card at pick up. All sorts of upselling at the pick up counter. $50 charge for a $1.95 missed toll. Never will use!!!
DON'T RENT HERE
I arrived after midnight and waited for the shuttle. The shuttle driver was very friendly, but failed to mention there were no rental cars!!! After driving 15 min there I got out, stood in line, and was told they had no cars. I had prepaid for my full trip. I was then told they could not give my my money back. I had to go back to the airport where almost all of the rental companies were out of cars. I ended up having to pay $400 for two days from dollar.
Green Motion Orlando
After booking a Nissan Altima for what I thought was a great deal of $110, I read a long series of negative reviews on this Green Motion location. Fortunately, after returning the vehicle this morning I have only positive feedback. We waited no more than 5 to 10 minutes for the van to arrive at the airport and about 15 minutes max to get waited on at the off-site rental location due to 3 groups in front of us. The manager even jumped in to become a third attendant to move the line along faster. The office was clean and the staff helpful. They even offered the four of us complimentary drinks while we waited the 2 minutes to bring the car up. If you can get one, bring your own SunPass, Florida does not use the EZPass System prevalent throughout the Northeast and Midwest US. Regarding the return experience, the office was crowd with a steady line of returns at 5 am on a Saturday and we just missed two shuttles as we pulled into the location which resulted in about a 15 minute wait for the next one. This delay was minor compared to the wait at the Orlando Airport so be sure to give yourself at least 2 hours during peak travel times. All in all I was very pleased with Green Motion and would not hesitate to try them again in the future.
Orlando green motionless
We waited 1 1/2 hours in line to get a reserved car that was full of dents- broken taillight and cracked bumper and only had 1/8 gallon of gas. We took our insurance declaration sheet and own sunpass to avoid the unnecessary fees they charge.
Same thing happened to me. After I bought and fully paid online they wanted an additional 500$ on a credit card as a "hold" I offered cash and no way. They wouldnt take my debit card bc according to them they need the pre authorization on a credit card so if the damage is more than 500$ they can charge more. I already had paid $320 online but they claim this was not to them this was to a 3rd party company. So I would hv lost that money. For me to be able to walk out with a car I need it to give them an additional $344 and a $200 hold. They claim this is their own insurance for the car. But I had State Farm insurance which covers a rental and they said thats no good. They said I was a UK customer so I told them I had car insurance there as well and it does transfer. And because I purchased the policy online I did purchase insurance and they said thats no good bc of the $500 credit card "hold" they need it. I asked if they could perhaps reduce that amount a bit since I had already travelled there I am 6 months pregnant and had 3 children to take around in Orlando I simply hadnt added that to my budget. They claimed they gave me a "discount" rate of $244 for me to walk out w a car since it would have had to be $344 on top of the $320 I paid online. And when I asked what type of car I would get they said I would only qualify for the original car which was an economy Hyundai Accent no more than that. They then gave me a car with all sorts of damage it was all wet due to it just being hosed down and had actual paint off with dents all over. To which I complained bc I was actually paying them $40 a day for a car. The actual rental car they gave me had marks all over, sand all over the seats and had a sticker in the windshield but they claim this is ok. I had to give them the money as I couldnt go with my 3 kids anywhere else and I couldnt afford loosing the already paid $300 w another company. Horrid customer service they were all very egotistical and had horrid attitudes. The lady behind the refreshment counter was lovely. She gave my kids chocolate and drinks free of charge. Think she knew they were all horrid.