DIRECTIONS:
Our rental location is conveniently based only a few minutes from the main terminal building and we provide a 24 hour a day free shuttle service for your convenience. On arrival at Orlando International Airport (when collecting your baggage), simply call the telephone number on your booking voucher and a member of the Green Motion Orlando team will meet you outside and take you to your car hire vehicle.
The car was fine, the service was slow. My real complaint is that I was told they would need to put a $500 hold against my credit card in case I returned the car damaged. Okay, that was fine, no problem. Instead they put a $500 sale against my credit card. I returned the car on time, 7/18, in perfect condition, with more gas than it had when I got it. I checked my credit card statement 6 days later, and the charge was still there. I called Green Motion and they told me it might take 10 days for the reversal. So I checked my card again today, and the charge was still there. I called Green Motion today, 8/8 and they insisted it was a hold, not a sale, that they reversed the hold on 7/18, and even gave me an authorization code they claimed they used. I called my credit card company, they affirmed that it was a sale and not a hold, they never received any sort of reversal, and the whole thing is going in as a dispute. Perhaps Green Motion hoped I would be too lazy to follow up on this, I don't know. But watch your credit card statement after dealing with them.
Buyer beware(Rentor beware)
The company "Green Motion" (Orlando, Florida) is nothing more than a low class shady scam of a business. I would have been more enthusiastic about rating this company if I were able to rate it at less than 1 star.
People renting from this company are lured in by the cheap price, and they get what they pay for...cheap. The ONLY thing this company had going for them was the people. I would rate 5 stars for the employees working there and take away 10 stars for the management of the business.
Upon arriving at the airport, the place advertised with a shuttle service, on a 15 minute rotation to the airport... the drivers were not bad, and the wait time was ok. The location was unclear, there was no established pick up location, only a "general look for our shuttle" area. We arrived at the "OFF Airport" site (@10 minutes away) we were greeted by a friendly staff. During the inspection of the vehicle however, we found over 23 deficiencies (with photo proof) to include scraps, dents, a cigarette smell, and human fluids (I have UV & Blacklight photos as proof). We were also told, as an afterthought that our card would have a $500 "Hold charge" placed on it (on day 2 I called my bank and had it removed) Once we got to our destination we found that the registration had expired the month prior.
When we returned the car, the excuse was "we lease and rent out over 500 vehicle, sometimes they slip thru the cracks". The company made no attempt to compensate us and I had to threaten to take the vehicle off property and allow a local sheriff to impound the vehicle before they would call a manager (of which NONE were on shift or on location / @ 10:30pm) before they stated they would email me a $100 refund. As of the time of this printing, no email has been received, no call or other attempts have been made by the company to make good on their word.
My advice- rent from a drug dealer
Booked this a day before arrival after having to cancel previous car due to 24hr flight delay. Very worried due to it being 3rd July and a mad period for the Americans.
Knew it was about 5 miles outside the airport but was half price of others on site! (£110 for a mid size car for 6 days).
Had a 15 min wait for their shuttle, not too bad. 5 mins to their place off site and quick efficient service when I got there. Was offered a free upgrade .. to Mustang convertible:) Don't turn that down, even though we had 2 kids and luggage! Anyway, managed to squeeze all in. Great car and quick check in on return with no hassles. Would use them again no bother.
Jorge was awesome, very helpful and informative. And fast shuttle service
Arrived in Orlando....i had already prepaid for the rental van from rental cars.com I had to call them to see about a shuttle..no signs for them anywhere. We then sat for over an hour with small children waiting for a shuttle...which was Green Motion. Got to the rental place ...all I saw was upset people...i now know why. Like I said our van had been paid for already ...so I thought it would be quick and easy. 3 hours later...chasing my 5 small children around a parking lot waiting for a van they didn't even have. First they told us we would be charged 500 if we used our own insurance...complete scam. Never did it say that anywhere. All staff was so rude ..the lady who was helping us just disappeared for an hour...i kept asking how much longer..nobody would respond. Finally they said well we have to find a car. Then they say we will give you a luxury car instead...i reminded them I have 5 kids..got a van for a reason. Then 2 hours later they brought me a small suv....we couldn't even fit the stroller in and the back seat was broken...wouldn't even go down. After 3 hours and me getting very upset a guy who worked outside gave us a beat up 12 passenger van...that was on empty..and dirty. Every worker there was so rude...when I explained why I was upset they told me I was rude...worst experience ever. Complete scam..do not go there. When we returned the car ....same scernio...people so upset..people leaving ...they guy this morning said he had been there for 4 hours.
We waited 1 1/2 hours in line to get a reserved car that was full of dents- broken taillight and cracked bumper and only had 1/8 gallon of gas. We took our insurance declaration sheet and own sunpass to avoid the unnecessary fees they charge.
Same thing happened to me. After I bought and fully paid online they wanted an additional 500$ on a credit card as a "hold" I offered cash and no way. They wouldnt take my debit card bc according to them they need the pre authorization on a credit card so if the damage is more than 500$ they can charge more. I already had paid $320 online but they claim this was not to them this was to a 3rd party company. So I would hv lost that money. For me to be able to walk out with a car I need it to give them an additional $344 and a $200 hold. They claim this is their own insurance for the car. But I had State Farm insurance which covers a rental and they said thats no good. They said I was a UK customer so I told them I had car insurance there as well and it does transfer. And because I purchased the policy online I did purchase insurance and they said thats no good bc of the $500 credit card "hold" they need it. I asked if they could perhaps reduce that amount a bit since I had already travelled there I am 6 months pregnant and had 3 children to take around in Orlando I simply hadnt added that to my budget. They claimed they gave me a "discount" rate of $244 for me to walk out w a car since it would have had to be $344 on top of the $320 I paid online. And when I asked what type of car I would get they said I would only qualify for the original car which was an economy Hyundai Accent no more than that. They then gave me a car with all sorts of damage it was all wet due to it just being hosed down and had actual paint off with dents all over. To which I complained bc I was actually paying them $40 a day for a car. The actual rental car they gave me had marks all over, sand all over the seats and had a sticker in the windshield but they claim this is ok. I had to give them the money as I couldnt go with my 3 kids anywhere else and I couldnt afford loosing the already paid $300 w another company. Horrid customer service they were all very egotistical and had horrid attitudes. The lady behind the refreshment counter was lovely. She gave my kids chocolate and drinks free of charge. Think she knew they were all horrid.
Vince Conrad
I have read a few reviews lately and I agree with the negative reviews completely. When you get vehicles with damage and then return it and they claim you did it?! Crazy right? Plus make you take their insurance!!! (I can't tell you how many times I read that!) Then they want you to fix they damage that you clearly did not do. Also walk around inspection notes is different colored ink than your copy!! Customer Service Manager Frank calls and makes promises of how his company wants to treat you like a friend? With friends like that, who needs enemies? I think their side job is selling rotten fruit to travelers getting a shotty car as they land at Orlando Intl!!! Beware, spend the extra money and use Hertz! (At least they stand behind their promises!)
This place is a big SCAM!!!! Shady and rude. They play games. DO NOT USE THEM OR RENTALCARS.COM. My husband got there and was told that the car had NOT been paid for. When he got back to hotel and asked me, I called them and told them I had already paid for it. They stated that you can't use debit cards only major credit cards so we were charged for that plus we HAD to get their insurance since we were paying with a debit card. Needless to say we were charged double. PLEASE ALWAYS READ THE REVIEWS BEFORE YOU SIGN ON THE DOTTED LINE. If I could have given zeros I would have!!!!!!!!!!
What a great place! Great!!! Service,hospitality and so willing to help customer. Loved Doris and Christian....could not do enough for us. Will definitely come here again....
Vince Conrad
Green Motion Car Rental - Orlando International Airport - MCO - Florida - USA
