Green Motion Car Rental - Miami International Airport - MIA - Florida - USA

El pasado 6 de Diciembre, vale con mi hijo adolescente con necesidades especiales desde Caracas, Venezuela, a Miami - Florida, habiendo realizado una reserva con mucho tiempo de anticipación con arguscarhire y la Empresa Green Motion, por un monto de US$ 395,oo Al llegar a la oficina de Green Motion, tuve la desagradable sorpresa que NO ACEPTARON mi Tarjeta de Debito con respaldo de un Banco Americano (Chase o Commercebank). Al preguntar, si podía cancelar la reserva, me dijeron que ya había prescrito el tiempo para hacerlo y perdía todo el dinero debidamente cancelado a arguscarhire, pregunté si podía comunicarme con un familiar residente en Miami para que colocara su Tarjeta de Crédito, me dijeron que el procedimiento era ilegal y que debían cambiar el contrato y al preguntar, si podía alquilarlo y luego devolverlo me dijeron que entonces perdería el monto total cancelado que fueron los 395$ cancelados con anticipación, más los más de $700 solares que debí cancelar, pues para eso si fue aceptada mi tarjeta de débito americana. Esta NO es la primera vez que reservo con arguscarhire en cualquier parte a la que viaje, y NUNCA he tenido este inconveniente con ninguna de las otras operadoras de alquiler de vehículos. Siempre se ha aceptado mis tarjetas de débito americanas sin ninguna clase de problemas, aunque lo estipule el contrato de las tantas otras oficinas de alquiler de vehiculos. Como venezolana y estando con Venezuela con un estricto control de cambio, no poseemos tarjetas de crédito para respaldar transacciones en dólares. Al viajar con mi hijo con autista, no puedo hacer cambios de última hora, por lo que me vi en la necesidad de gastar los más de 700$ adicionales a la tarifa original, que valga la pena aclarar que con esos casi 1200 $ hubiera podido adquirir un vehículo usado en muy buenas condiciones y hubiera podido estar tranquila en mi viaje. Esos $710,65 adicionales suponen en mi País, absolutamente devaluado 78.882.150 Bsf, con los que hubiera podido vivir fácilmente y con comodidad 8 meses en Venezuela.

VIA GOOGLE TRANSLATE:

Last December 6th, it is valid with my teenage son with special needs from Caracas, Venezuela, to Miami - Florida, having made a long time reservation with arguscarhire and the Green Motion Company, in the amount of US $ 395, oo Upon arriving at the office of Green Motion, I had the unpleasant surprise that they did NOT ACCEPT my Debit Card with the support of an American Bank (Chase or Commercebank). When I asked if I could cancel the reservation, they told me that I had already prescribed the time to do it and I lost all the money duly paid to Arguscarhire, asked if I could contact a relative resident in Miami to place his Credit Card, they told me that the procedure was illegal and they had to change the contract and when asking, if I could rent it and then return it, they told me that then I would lose the total amount canceled, which was the 395 $ canceled in advance, plus the more than $ 700 that I had to cancel, because that's if my American debit card was accepted. This is NOT the first time I book with Arguscarhire anywhere I travel, and I have NEVER had this problem with any of the other car rental operators. I have always accepted my American debit cards without any kind of problems, although the contract of the many other car rental offices stipulates it. As a Venezuelan and being with Venezuela with a strict exchange control, we do not have credit cards to support transactions in dollars. When traveling with my child with autism, I can not make last-minute changes, so I saw the need to spend more than $ 700 in addition to the original rate, which is worth mentioning that with those $ 1200 could have been Acquire a used vehicle in very good condition and could have been quiet on my trip. That additional $ 710.65 in my country, absolutely devalued 78,882,150 Bsf, with which I could have lived easily and comfortably 8 months in Venezuela.

First of all I paid in full for a mid size car about 2 weeks in advance. Arrived at airport at 7:30 am. 22nd March 2016, a very cold morning. I waited with my 8 year old daughter for 1 hour 45 minutes, no shuttle. Called from my phone, and was told to wait 10 minutes. 45 minutes later, NO SHUTLE. Paid $20 for a taxi to take us to the Green Motion office. The attendant then told me that I was told to WAIT in the airport. I explained to her that I already waited for almost 2 hours. She then told me in no uncertain terms that I was stupid because there were no cars available and the next one coming in was maybe in about 2 hours more so I should have waited in the airport and when a car became available the shuttle would be sent. Could any one believe this type of rational???? Remember now I have in my hand a printed copy of a paid reservation from 8:00 am to 6:pm as I need only to conduct some business in Miami while in Transit for that day. I tried to explain my predicament but she callously informed me that I probably needed to return to the airport to find another agency. I asked for a refund and she refused as she stated that I made the reservation through an intermediary. I then had to pay another $20 to a taxi to return us to the airport. It took me another hour and a half to finally get another rental as the airport was unusually busy that day. The professional misconduct of that lady agent cost me both time and I lost a few thousand dollars as I was unable to complete my business transactions due to the delay caused by her and her company. I hope that other persons reading this will not risk the unfortunate experience that I had to endure especially as I had a young child with me.