Firefly Car Rental - Tampa International Airport - TPA - Florida - USA

AirportFirefly Car Rental - Tampa International Airport - TPA - Florida - USA

 
0.0 Verified Renter Rating®
 
1.1 (2) Unverified Renter Rating

Details

Address
1200 North Westshore Boulevard
Tampa - Florida - USA
State
Florida
Postcode
33607
Country
USA
Phone
+1 813 286 9890
Emergency Number
+1 813 289 2646
Latitude
27.9539922
Longitude
-82.5250544
Airport Service
On Airport - Consolidated Car Rental Facility
Is this a Corporate Location?
Yes Yes

Hours

Monday
05:00 - 01:00
Tuesday
05:00 - 01:00
Wednesday
05:00 - 01:00
Thursday
05:00 - 01:00
Friday
05:00 - 01:00
Saturday
05:00 - 01:00
Sunday
05:00 - 01:00

Currency/Tax/Deposit

Cash / Debit Card Information
May be possible at the discretion of the station manager
Deposit
300.00 Minimum
Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full

Age/Drivers

Minimum Age
20 years
25 years for Prestige and Adrenaline Collections and select specialty vehicles
Young Driver Surcharge
15.00 per day for Groups A-G drivers aged 20-24
25.00 per day for other Groups drivers aged 20-24
Additional Drivers per Day
13.00
Additional Drivers per Rental
91.00

Insurance

CDW Price per Day
25.00
LIS Price per Day
13.95
PPI / SPAI Price per Day
6.95

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
GPS Price per Day
13.99
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
11.99
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
11.99
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
11.99
Satellite Radio
Yes - Subject to Availability Yes - Subject to Availability
Satellite Radio Price per Day
6.99
Satellite Radio Price per Week
48.93
Portable DVD
Yes - Subject to Availability Yes - Subject to Availability
Portable DVD Price per Day
13.99

T&Cs

Mileage Allowed Per Day
Unlimited for Standard Car Groups | 100 miles for Specialty Groups - quoted during reservation
Swap Start/End

Unverified Renter Reviews

2 reviews

Overall rating 
 
1.1
Miles/Kilometres on Pickup 
 
1.3
Location Convenience 
 
1.3
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Rob
Overall rating 
 
1.2
Miles/Kilometres on Pickup 
 
1.5
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Horrible Car Rental

The worst car rental experience ever. The car had cigarette butts all over the place. The loser showing us the car was flirting with my wife and offering to sell us weed. Totally unprofessional. Then to top it all off, when I returned the car with the same amount of gas I was charged $55 for not filling the tank. Do not give Firefly in Tampa your business! Worst company ever.

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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Don't Bother

Waited 40 min and other travelers waited 1 he 20 min. Kept calling firefly but the mailbox was always full. When I finally reached an agent, I was told they did not know where the driver was. Then I was told to ask another rental company to drop me off. REALLY! Bus driver showed up as I was making other arrangements. Got on the bus and it smelled of marijuana. Customer Service center was in chaos when I arrived. I was told that the drivers worked for a third party not affiliated with Firefly. I spoke with Manager for the drivers and she made excuses for the smell on the bus, even admitted that others had the same complaint. When they processes my rental I found out that they did not have any cars but that someone would be bringing cars in about 15 min. At this point I had already wasted an hour and 45 minutes and did not appear to be any closer to receiving a car. I called Hertz, made a reservation and took a shuttle back to the airport. Learned a valuable lesson .... You get what you pay for!

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