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2 reviews with 2 stars

7 reviews

 
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4 stars
 
(0)
 
(2)
 
(2)
 
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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2 results - showing 1 - 2  
 
Ordering 
 
Overall rating 
 
1.5
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.5
Vehicle Condition - Inside 
 
1.5

Beware

Was quoted on Orbitz for just over $140 for the rental period. Didn't even check the receipt as I was in a rush but was actually billed over $381. I wasn't late....15 minutes early and it shows it on the rental. No collision stuff either. I called the CS and they did nothing. This is a Hertz subsidiary! Last time renting from them and Hertz bait and shifters!

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Eva
Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
1.0

Misleading

I got a quote online for $210.80 When I got to the counter they charged me $264.03. I questioned the pre-purchased fuel charge of $46.51. The guy at the counter told me they would take that off, when I brought the car back with a full tank. When I brought the car back, a security guard just said ok, you are good. When the car amount went on my credit card they did not take the fuel charge off. When I called, they wanted a receipt for the fuel. I did not have one since I paid cash and did not ask for one. They refused to take it off. My advice to anyone renting from them is make him take the fuel charge off before you leave the counter. Look at your rental paper closely since they do try to slip in charges you do not want. I had to ask him to take off other things. He refused to take off the pre-purchased fuel charge, just kept saying it will come off when you bring the car back full. The car had a lot of miles on it and it did have some ants in it. I was also quoted for an Impala and they gave me a Fusion saying they are the same size...

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2 results - showing 1 - 2