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Unverified Renter Reviews

2 reviews with 1 stars

7 reviews

 
(1)
4 stars
 
(0)
 
(2)
 
(2)
 
(2)
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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2 results - showing 1 - 2  
 
Ordering 
 
Overall rating 
 
1.4
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
2.0

avoid

Besides the quality of rental car which sucked. Upon arriving home from trip I noticed charges on my card the ONLY place I used car was to pay for rental/deposit.
When I called firefly the customer service agent laughed & said I needed to call my credit card company wasn't a "Firefly" problem


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Overall rating 
 
1.5
Miles/Kilometres on Pickup 
 
1.5
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.5
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
1.5

Well

After finding out that they closed B side (Orlando MCO airport) and having to go to A side to get my car I was told I should have gotten email about it being closed.(I didn't)
I was charged agreed upon amount plus 200 bucks held on my credit card.
Once I got to car (which is quite a walk & a little confusing on where to go) I inspected it & found a huge key mark on drivers door (had it documented by employee)otherwise ok.
The biggest shock was the Yaris did not have power locks or windows (lol)
Nor an alarm.
All in all it was an ok experience
But for amount I would expect better service & quality of car.

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2 results - showing 1 - 2