Unverified Renter Reviews
I was very nervous when I went to pick up car, as I had read very bad reviews about unavailability of cars, high pressure tactics, bad location, line ups and a bunch of other stuff. It was just the opposite, I was greeted by a friendly efficient employee, location was within airport, easy to find and no line up. I said I had insurance on my AmEx Gold Car. He showed me the rate of $135 which I had been quoted and told me that there would be a reserve on my credit card for that plus $200 (damage deposit), but my card would only be billed for the amount agreed upon when I returned. I was given a great little Toyota Yaris which was what I expected. The car was clean inside and I took pictures of a few minor marks outside but did not require these. When I returned I was showed that I was being billed for the $135 agreed to. Everything went very quickly and very smoothly. The price was great and the service was great. I did not have one problem. Overall I highly recommend this company and feel you can book with confidence.
Rented May 7 - 18, 2016 : The windshield wipers were worn out. Left nothing but streaks when I drove, twice,in the rain, and every time I had to use windshield spray to "clean". Also, the front interior windshield was "caked" in "grimey" film. I had to drive 1 1/2 hours with compromised visibility in sunshine, until I got to my destination. Then use many paper towels & Windex to clean the ilk from entire front & rear interior windows. I fly into Orlando 2-3 times a year. Maybe Firefly should consider refunding me a 10%-15%. DOUBT that would ever happen. DOUBT I would ever rent from them again.
After finding out that they closed B side (Orlando MCO airport) and having to go to A side to get my car I was told I should have gotten email about it being closed.(I didn't)
I was charged agreed upon amount plus 200 bucks held on my credit card.
Once I got to car (which is quite a walk & a little confusing on where to go) I inspected it & found a huge key mark on drivers door (had it documented by employee)otherwise ok.
The biggest shock was the Yaris did not have power locks or windows (lol)
Nor an alarm.
All in all it was an ok experience
But for amount I would expect better service & quality of car.
Horrible do not rent from them
Was quoted on Orbitz for just over $140 for the rental period. Didn't even check the receipt as I was in a rush but was actually billed over $381. I wasn't late....15 minutes early and it shows it on the rental. No collision stuff either. I called the CS and they did nothing. This is a Hertz subsidiary! Last time renting from them and Hertz bait and shifters!