Firefly Car Rental - Orlando International Airport - MCO - Florida - USA
Verified Renter reviews ®
A Worst rental car company in the world ever I've seen
Avoid Firefly Cars
Worse customer service I have seen. Counter person in Orlando was first uninterested, and then rude. Not even a thank you and accused me of lying about the name of my insurance company! and then got pissed at me. Rent elsewhere, even if the line is a little longer. Customer service would not help me either. Avoid Firefly
Unverified Renter Reviews
Horrible do not rent from them
Rented May 7 - 18, 2016 : The windshield wipers were worn out. Left nothing but streaks when I drove, twice,in the rain, and every time I had to use windshield spray to "clean". Also, the front interior windshield was "caked" in "grimey" film. I had to drive 1 1/2 hours with compromised visibility in sunshine, until I got to my destination. Then use many paper towels & Windex to clean the ilk from entire front & rear interior windows. I fly into Orlando 2-3 times a year. Maybe Firefly should consider refunding me a 10%-15%. DOUBT that would ever happen. DOUBT I would ever rent from them again.
Was quoted on Orbitz for just over $140 for the rental period. Didn't even check the receipt as I was in a rush but was actually billed over $381. I wasn't late....15 minutes early and it shows it on the rental. No collision stuff either. I called the CS and they did nothing. This is a Hertz subsidiary! Last time renting from them and Hertz bait and shifters!
Besides the quality of rental car which sucked. Upon arriving home from trip I noticed charges on my card the ONLY place I used car was to pay for rental/deposit.
When I called firefly the customer service agent laughed & said I needed to call my credit card company wasn't a "Firefly" problem
After finding out that they closed B side (Orlando MCO airport) and having to go to A side to get my car I was told I should have gotten email about it being closed.(I didn't)
I was charged agreed upon amount plus 200 bucks held on my credit card.
Once I got to car (which is quite a walk & a little confusing on where to go) I inspected it & found a huge key mark on drivers door (had it documented by employee)otherwise ok.
The biggest shock was the Yaris did not have power locks or windows (lol)
Nor an alarm.
All in all it was an ok experience
But for amount I would expect better service & quality of car.