Firefly Car Rental - Fort Lauderdale Hollywood International Airport - FLL - Florida - USA

AirportFirefly Car Rental - Fort Lauderdale Hollywood International Airport - FLL - Florida - USA

 
2.8 (2) Verified Renter Rating®
 
2.2 (3) Unverified Renter Rating

DIRECTIONS:

1. Upon arrival at the Fort Lauderdale International Airport, please proceed to the ground floor or baggage claim area.
2. If you arrive in Terminal 1, follow the signs to Rental Car Center. Once you enter the Rental Car Center there is a sign for Off Site Rental Car and County Bus #7 , proceed to the right, go up the escalator and walk outside to Bus Stop 7, board the Firefly Rent A Car Shuttle for a short ride to the Firefly Fort Lauderdale location.
3. If you arrive in terminals 2, 3 or 4 follow the signs for the Rental Car Center and Rental Car Shuttle outside to board the shuttle. The shuttle will take you to the Rental Car Center. Once you exit the shuttle walk to the right to Bus Stop #7 and board the Firefly Rent A Car Shuttle for a short ride to the Firefly Fort Lauderdale location.
4. You will return your vehicle back to the Firefly location just outside of the airport and board the Shuttle Bus for your trip back to the terminal.
5. The Firefly Shuttle runs approximately every 10 - 15 minutes.

Details

Address
Fort Lauderdale Hollywood International Airport
2150 Northeast 7th Avenue
Dania Beach
Fort Lauderdale - Florida - USA
State
Florida
Postcode
33316
Country
USA
Phone
+1 954 463 1029
Emergency Number
+1 954 463 1039
Latitude
26.0770297
Longitude
-80.1301645
Airport Service
Off Airport - Rotating Shuttle to Rental Location
Is this a Corporate Location?
Yes Yes

Hours

Monday
05:00 - 01:00
Tuesday
05:00 - 01:00
Wednesday
05:00 - 01:00
Thursday
05:00 - 01:00
Friday
05:00 - 01:00
Saturday
05:00 - 01:00
Sunday
05:00 - 01:00

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full

Age/Drivers

Minimum Age
20 years
25 years for Prestige and Adrenaline Collections and select specialty vehicles
Young Driver Surcharge
15.00 per day for Groups A-G drivers aged 20-24
25.00 per day for other Groups drivers aged 20-24
Additional Drivers per Day
13.00
Additional Drivers per Rental
91.00

Insurance

CDW Price per Day
25.00
LIS Price per Day
13.95
PAI Price per Day
6.95

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
GPS Price per Day
13.99
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
11.99
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
11.99
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
11.99
Satellite Radio
Yes - Subject to Availability Yes - Subject to Availability
Satellite Radio Price per Day
6.99
Satellite Radio Price per Week
48.93
Portable DVD
Yes - Subject to Availability Yes - Subject to Availability
Portable DVD Price per Day
13.99
Hand Controls
Yes - Subject to Availability Yes - Subject to Availability
Hand Controls Price per Day
Free of charge

T&Cs

Mileage Allowed Per Day
Unlimited for Standard Car Groups | 100 miles for Specialty Groups - quoted during reservation
Swap Start/End

Verified Renter reviews ®

2 reviews

Overall rating 
 
2.8
Miles/Kilometres on Pickup 
 
2.3
Location Convenience 
 
3.0
Staff / Quality of Service 
 
3.0
Vehicle Condition - Outside 
 
2.5
Vehicle Condition - Inside 
 
3.0
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

A firefly that can't be seen....or heard, or found.

Ever arrive late at night in a new city with a rental car reservation in your hand happily thinking about getting into your rental car and driving after a long day to your hotel to relax and sleep? I did...a couple of days back.

I flew from LAX to FLL, a fairly long flight after a really long flight a couple of days earlier from Asia, so needless to I was fairly travel tired and looking forward to a few days in Miami in a hotel taking it easy.

However - I went to the rental car counters of which there were many, looked around...all the usual suspects were accounted for, signs showing their well known names, desks with service people helping customers...however, no sign of Firefly Car Rentals. No sign at all. Three floors of rental car desks and zero evidence that FireFly Car Rental even existed.

I asked someone at the Avis desk if they had any idea where I might find the Firefly Car Rental Desk. 'Yes, sir they are located off-site' you'll need to go outside and wait for a shuttle bus at stop number 6'. So I dutifully trundled down the escalator for the third time and wandered out into the balmy florida night to stand with a bunch of other people waiting for car rental shuttle busses to whisk them away to their desired destinations.

The flight came in 35 mins late so we arrived in FLL at 10.35pm, I wandered around looking for firefly car rentals desk for 20 mins or so before finding myself in the shuttle line. 11 pm lets call it. I immediately called the phone number for Firefly which was written on the shuttle bus sign. I remember other times I've had to call the office to let them know you're waiting and they send the bus....not this time. No one answered. I tried again 15 mins later...11.15pm, no answer. I sit. 11.30pm no shuttle for firefly by most of the other people waiting have been picked up by other busses by now. 11.45pm no shuttle - try the phone number again...by now there are two girls still waiting and one other guy who asks who I'm waiting for. We confirm we're both waiting for Firefly and turns out so are the two girls.

12pm the girls give up and wander off as does the other guy. I'm still trying the national ph number to get some sense out of them. Not because I thought this was a great idea particularly but because I knew I was about 30 miles from where I needed to get to and thought that driving the car that I'd already paid for was the best option...like some kind of naive fool.

12.30 pm I gave up also and found my way around to the main airport terminal to find a taxi, who for $120.00 would drive me to my hotel.

I never did get anyone from Firefly to explain, help, offer a refund or anything else...their phone service is a labyrinth dead ends and pass offs, they have no email address on their website.

I travel constantly worldwide and I can safely say - this is one of the worst examples of customer (NOT) service I've ever encountered.
You can read my tweets about theFirefly Car Rental Scam if you're interested. I'll be continuing them until someone actually helps me.


Was this review helpful to you? 
Overall rating 
 
4.6
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
5.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
5.0

Excellent!

We were treated well, excellent service, got a good deal. Recommend.

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Unverified Renter Reviews

3 reviews

Overall rating 
 
2.2
Miles/Kilometres on Pickup 
 
2.2
Location Convenience 
 
1.5
Staff / Quality of Service 
 
2.3
Vehicle Condition - Outside 
 
2.7
Vehicle Condition - Inside 
 
2.5
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
3.8
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
2.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
4.0

Firefly Fort Lauderdale rental

I have rented in June 2014 and 2015. Excellent service. Their rep Franco Jose saved us money on a better deal. A little slow to get the car but we received an upgraded minivan. A little hassle going off or the Airport rental center but the cost savings was worth it. Will continue to use them.

Was this review helpful to you? 
Overall rating 
 
1.4
Miles/Kilometres on Pickup 
 
1.5
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.5
Vehicle Condition - Inside 
 
1.5

Worst ever

I arrived at 6pm as we agreed, we took the car and asked them to Finnish paper and then began. Boy client manager started to call the office at the airport, and that is loud and laughing, they explain. I go for a check on the road get 6 notifications from the bank about them trying to takeoff 207 euro from mine credit card. At the reception the airport, the boy to my request to give me a transcript of cost and financial document - invoice, getting discontented grumbling and a link (by poking a finger in the computer monitor) that the rental price was suddenly 670 euros instead of the original 3,500 rubles.
On all my questions, the boy starts yelling nervously swinging in the direction of the lease line to say that I need to address in Rome, at the head office, and the money I still will pay for their price, but not at the price of the contract. By reading carefully the contract, I saw that:
1. rent short, pointed out that no matter how much to give the car the main thing in working hours before closing, or paid another day
2. no specific fines and fees, for leaving the car in the wrong place, as indicated in the contract is not specified fines and fees, the only measure of responsibility - for the safety car until it will not take away employee.
Strongly recommend this office, on the English site I found many reviews about this office regarding financial fraud and incorrect withdraw funds.
On my own I want to add that all the cars were parked on both with noticeable scratches and dents, probably take off here with all Hertz had an accident and inconsistent with the company's image. Our cars are periodically tried to die on the road, giving strict 65 km / h and not wanting to be dispersed, then woke up and went, but the nerves spent.

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NLB
Overall rating 
 
1.5
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.5
Vehicle Condition - Inside 
 
2.0

FIREFLY CAR RENTA IN DANIA BEACH, FL

WE RENTED AND LATER TRIED TO CONTACT FIREFLY 8 TIMES DURING THE DAY AND 8 TIMES DURING EVENING HOURS. THE PHONE RANG, BUT NO ONE ANSWERED AT THE DANIA OFFICE. I TRIED THE NATIONAL RESERVATIONS NUMBER AND THE LADY SAID THAT THEY COULD NOT REACH THE DANIA BRANCH, EVEN THOUGH THEY DID NOT TRY.

THE LOCAL BRANCH OPENS AT 5 AM, SO WE MISSED OUR AIRLINE CONNECTION.

I WOULD STRONGLY ADVISE AGAINST RENTING FROM THIS "GHOST" OPERATION, FOR SURELY THEY WILL LEAVE YOU HANGING. YOU ARE DEFINITELY IN THE DARK WHEN DEALING WITH FIREFLY.

NEVER, NEVER, NEVER AGAIN WILL I RETURN TO THIS FLY-BY- NIGHT NON-REPUTABLE OUTFIT.

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