Dollar Car Rental - Sanford Orlando International Airport - SFB - Florida - USA

AirportDollar Car Rental - Sanford Orlando International Airport - SFB - Florida - USA

 
3.6 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Address
Sanford Orlando International Airport
2 Red Cleveland Boulevard
In Terminal
Sanford - Florida - USA
State
Florida
Postcode
32773
Country
USA
Phone
866-434-2226
Latitude
28.7737
Longitude
-81.24032
Airport Service
On Airport - Counter & Car in Terminal

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
3.6
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0
Overall rating 
 
3.6
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Dollar, watch them on the toll charges

I have rented from Dollar before, I wasn't over happy a very scruffy vehicle, loads of dents and scratches and made you itch from an unclean interior.
This time, however, they didn't have a 7 seater and borrowed one from Hertz, Dollar are owned by Hertz, but the vehicle was top drawer, very nice all round. There may be something in that.
Having not fallen for the "extra's", I hire in the UK through USRentacar and take their Platinum cover which gives me all that I would need. They play on the tired customer, hoping to catch them or indeed the first time visitors who know, no different.
This time, I was led to believe that there were cashless tolls everywhere and I would be charged $15 per violation plus the costs. Very convincing fear factor. But, this was my 4th trip to Florida, I have my own Satnav with an "avoiding tolls" planning, so I did not take that. As it happened I travelled through 2 tolls from Sanford airport to Davenport at a cost of $1.50, both tolls had cash options. Throughout my stay in Orlando, I didn't go through a single toll.
The fun started after I returned to the UK, 4 weeks later I got billed for 4 toll violations on my last day, 4 x $15 admin charges and 4 tolls totalling $6.50 .. $66.50 in total
These toll charges were timed when I was in the airport, I had dropped the car off a couple of hours before the expiry of the rental. I had asked the attendant for paperwork but he said it wasn't necessary, I won't fall for that one again.
There were 4 violations within a short space of time, I had returned a vehicle empty of fuel, as per my agreement. So these violations were obviously committed by their staff who were refuelling the vehicle. The toll roads were not used by me at anytime. At the time of the last violation, I had not only checked in at the airport but I was going through Security.
I appealed the violations and they have investigated and confirmed that I was NOT responsible for the tolls and I will be reimbursed.
No apology or explanation as to how it happened, a curt email that implies they are doing me the favour.
Never again, accept their staff like all other hire companies try it on for "extras" but when the hire company itself does it. Well just google Dollar complaints, exactly

Was this review helpful to you? 

Unverified Renter Reviews

There are no user reviews for this listing.
Already have an account?
Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
You will be able to upload photos and video right after you submit your review if you wish.

We value your contribution and particularly your privacy. We will not rent or sell your email address. By proceeding, you agree to our Privacy Policy and Terms of Use.